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As part of our role working closer with Viewpoint we will be bringing you regular updates on the work that they are doing.
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CQC has released a report following a routine inspection of Herts Community Trust in September 2019. Services have once again been rated as Good. -
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Today Paul and Priya attended a Herts County Council Co-Production meeting in Stevenage. The aim was to talk to service users about their views on co-production. -
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Healthwatch England have produced a lovely bit of animation quickly summing up the importance of staying engaged. This is the beginning of a new campaign to find out exactly what kind of changes the public would make to help improve the NHS.
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For 3 weeks at the end of June into July when we basked in a long hot summer, a number of our volunteers were busy completing mystery shopping telephone calls to Herts Help to test out the triaging system for the AGE UK Hertswise Dementia Services. -
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#ItStartsWithYou campaign launches in Hertfordshire with three stories. Healthwatch Hertfordshire today launches a campaign to encourage people across the country to share their experiences to help make health and care better for their community. -
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The Princess Alexandra Hospital) in Harlow serves our East Herts residents. Last October they invited our Enter and View team into the hospital to carry out a visit and this year they invited us back to see how the environment has changed. -
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Our friends at the East of England Ambulance Service Trust (EEAST) are urging secondary schools to sign up to a lifesaving lesson this autumn. -
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Following a phone call from a member of the public, Healthwatch Hertfordshire were surprised to learn that a GP surgery was denying the MMR vaccination to an adult who had not yet received it. -
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Herts County Council have asked us to share some great news! Smoking in Hertfordshire declines as e-cigarette popularity grows. -
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Another day, another fantastic Enter & View visit. On Wednesday the 7th March a team of Enter and View volunteers were at the Lister Hospital checking out patient experience. -
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Over the last year Healthwatch has heard from 341,000 people, carers and staff, all of whom have given their time to share their experiences of health and social care services. -
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In the past week, the Care Quality Commission has published 359 reports on services which have been inspected by specialist teams of inspectors. -
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We attended Hatfield Healthfest on Saturday 23rd September which gave us a great opportunity to get out and talk to people in the community. -
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The East of England Ambulance has been awarded a caretaker contract to provide non-emergency patient transport in Bedfordshire, Luton and Hertfordshire. -
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Find out what our volunteers reported when they visited four sites in Hertfordshire this year to assess non-clinical services on behalf of Healthwatch Hertfordshire. -
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September 13th is World Sepsis Day. Often known as severe blood poisoning, sepsis can affect the whole body, and is the leading cause of death from infection. -
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There’s not long left until this important consultation closes! Although there has been a good response rate so far, there are still many of you who haven’t shared your views yet. -
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At the end of July Paul and Alice were lucky enough to be able to attend the Herts Aid Football Football Tournament Cup. -
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The first phase of the NHS Covid-19 vaccination programme has begun across Hertfordshire, with those in the top priority groups being offered the vaccine first. -
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Find out the reasons for people not being online, and how being digitally excluded has affected people’s experiences during the pandemic. -
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Healthwatch Hertfordshire has been rallying to help people struggling to access urgent dental care services during the pandemic, ensuring they get the treatment they desperately need. -
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This live webchat service, which launched in August, has helped over 1,100 people in the first two months, including service users, carers and health and care professionals. -
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To keep urgent NHS services safe and to make sure that they are available for everyone who needs them, an appointment system for urgent and emergency care is being introduced across the country from 1 December. -
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Our local NHS services are here to help you stay well, safely. Do not delay getting help for your health this winter. -
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From today onwards (Monday 11 January), the New QEII Hospital Urgent Care Centre for minor illnesses and injuries in Welwyn Garden City will close its doors to new patients at 10pm every day. It will reopen at 8am every morning. -
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Thanks to the new ‘Travel with Confidence’ scheme, people can feel more confident taking a taxi or minicab in Hertfordshire during the Covid-19 pandemic. -
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The report from our visits to Penn ward, Ray ward and Kingsmoor Emergency Assessment Unit at The Princess Alexandra Hospital in Harlow using our legal power to Enter and View. -
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Our report on people's experiences of health, social care and community support during the pandemic is published today. It contains the views of more than 660 Hertfordshire residents. Find out what people told us. -
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Through our involvement with the Information Sharing work stream of the Better Care Fund Programme, we worked with colleagues from health & social care to better understand people’s views on the way health information is collected, recorded & shared. -
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We worked with West Herts Hospital Trust to review the quality of their final response letters to complainants. Complainants are people who have made a complaint to Trust about the care or treatment they received. Read about what we found here. -
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West Herts Hospital Trust asked us to repeat a qualitative review of their final response letters to complainants. This was to assess what improvements had been in response to our previous recommendations. Read more here. -
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We have some news on the latest with the Mount Vernon Cancer Review.
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What’s it like when you need to find information and support for your loved one with dementia? Take a look at our findings. -
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Are GP websites providing up to date information on COVID-19 and is there accessible and available advice for cancer patients, particularly at a time when it is likely that there would be an increase in patients accessing websites for information? -
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We were asked to support a local Oral Health Needs Assessment on 'Access to Primary Care Dental Services'. Find out what local residents had to say about their experiences of dental services. -
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In response to local feedback about complaints processes, as well as Healthwatch England's report 'Suffering in Silence', we launched our own research into how complaints handling works locally, and what could be improved. -
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We wanted to share some important information regarding the coronavirus situation. -
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What do dental practices need to do to make them accessible for their patients? -
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The national vaccination programme is well underway in Hertfordshire and both the Pfizer/BioNTech and Oxford/AstraZeneca Covid-19 vaccines are being given to local people. -
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Across East and North Hertfordshire, a new survey has been launched to gain vital feedback on end of life care to help improve services and share learnings. -
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To ensure you are offered the COVID-19 vaccine, it is very important that you are registered with a GP practice. Not being registered with a GP practice could delay receiving your vaccination. -
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We worked with our Learning Disability Service Watch Group to co-produce an Annual Health Check research project. The focus of the work was to investigate the uptake and quality of Annual Health Checks from the Learning Disability Community. -
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We engaged with the veteran community in Hertfordshire to find out their experiences of accessing healthcare. -
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The COVID-19 pandemic has fundamentally changed the way people access their GP practice and a report by Healthwatch England has found not everyone is pleased with these changes. -
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The CQC said it was unacceptable for any do not attempt cardiopulmonary resuscitation (DNACPR) decisions to be made without proper conversations with the individual, or an appropriate representative, taking into account their wishes and needs. -
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The review of Mount Vernon Cancer Services is moving into a new engagement stage and project organisers want to hear from you. Find out what is happening now and how you can get involved and have your say. -
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The COVID-19 vaccine is our best defence against the virus, alongside effective social distancing, wearing a mask and washing your hands. Getting vaccinated means protecting yourself and may also help to protect your family and friends.
