Visit to The Princess Alexandra Hospital NHS Trust, Harlow

The report from our visits to Penn ward, Ray ward and Kingsmoor Emergency Assessment Unit at The Princess Alexandra Hospital in Harlow using our legal power to Enter and View.
Two women sitting on a bench talking

Our reports are public documents and we share them with the commissioners, regulators and providers of the service we are visiting.

Healthwatch Hertfordshire (HwH) was asked by Professor Nancy Fontaine, Chief Nurse and Deputy Chief Executive of Princess Alexandra NHS Trust (PAHT), to be involved with their quality improvement activities and provide some independent feedback.

During the first week of October, Enable East was going to be conducting some mock inspections in the hospital and this provided an opportunity to combine this with HwH visits. The Trust’s Patient Panel would also be conducting visits at the same time.

What we found

Patients spoke of the good care they had received from staff at all levels and how hard they worked. When we talked to staff, it was evident how much they cared about their patients. There was a sense of pride when they could demonstrate where they had improved systems that had had a positive impact on patient care and experience.

However information for patients was inconsistent and vulnerable patients needed to be more easily identified for help at meal times e.g. use of the red tray system or similar.

We made recommendations for improvement to the Trust.

What changed as a result of our visits

  • The Trust is implementing a number of programmes which address communication, leadership and quality improvement.
  • The website and NHS Choices entry is being refreshed .
  • A specific piece of work is taking place to audit protected mealtimes and nutrition, led by the Nutrition Steering Group..
  • Healthwatch Hertfordshire has been invited to participate in the next Patient Led Assessment of the Care Environment audits.

Visit Report

The Princess Alexandra NHS Trust, Harlow visited on 2nd & 4th October 2017

If you require this report in another format, please get in touch.

Are you looking for current information about the hospital in this article? 

The Care Quality Commission monitors, inspects, and regulates services to make sure they meet fundamental standards of quality and safety and publish what they find, (including performance ratings) to help people choose care.

Click on the button below to access the Commission's most up to date quality report published by their inspectors.

Read the report

Share your experiences

Tell us about your experiences

Take just 5 minutes to tell us about your experience of health and/or social care services to help the NHS know what worked, and what could be improved.

Share your experiences