Sweenie started volunteering with us because she feels passionately about the NHS and enjoys talking to people. For this reason, she thought training as an Enter and View Authorised Representative would be a good opportunity to give back to her local community.
She’s participated in several visits with the Enter and View Team in the 4 years she’s been with us, and she wanted to tell us about her experience of the Enter & View visit to the Macmillan Cancer Centre and Phlebotomy in Lister Hospital in July 2019:
“It was inspiring; as my sister back home in Sri Lanka was just diagnosed with Multiple Myeloma, this visit was very special to me. Talking to cancer patients, listening to their experiences, and talking to the staff and volunteers to gather information was a highlight of my volunteering career.
“This was my second Enter and View to Phlebotomy at Lister Hospital and I was very happy to find that following our last report, they now have more staff, and waiting times have been reduced. I love to see the real impact that my and Healthwatch Hertfordshire’s work has had to improve services.”
Read more about the role