HPFT webchat service available from 7am-7pm, Monday to Friday

This live webchat service, which launched in August, has helped over 1,100 people in the first two months, including service users, carers and health and care professionals.
Woman sitting at table using a laptop

About the webchat service

Hertfordshire Partnership University NHS Foundation Trust’s (HPFT) free webchat service is still available, Monday – Friday for people in Hertfordshire who are experiencing mental health problems. and would prefer to talk to a member of our helpline team online, rather than over the phone.

We are really happy to be able to offer our support to those in need, in a number of innovative ways that work with people’s preferences and lifestyles. All our services are open, so I would urge Herts residents to use the new live webchat service for mental health support for themselves or those they are caring for.
— HPFT’s Executive Director of Service Delivery and Service User Experience Sandra Brookes

Further information

As well as offering advice and support, the live webchat service can also help with:

  • Signposting to other HPFT services
  • Making referrals to GPs
  • Making referrals to voluntary and third sector organisations

People can access the live webchat by clicking on the red circle, which is on HPFT’s website here 

After providing name and date of birth details, as well as a contact number and postcode, people can live chat online with a member of the helpline team.

The SPA Mental Health Helpline is also still available 24/7:

via the freephone number 0800 6444 101 

or by calling NHS 111 and selecting option 2 for mental health services.

Note: This article was shared on behalf of Hertfordshire Partnership University NHS Foundation Trust’s (HPFT).

Here to help

Whether you need help finding local services or want to share your experiences of mental health service provision - get in touch. Healthwatch Hertfordshire are here to help.

Share your experiences

Tell us about your experiences

Take just 5 minutes to tell us about your experience of health and/or social care services to help the NHS know what worked, and what could be improved.

Share your experiences