Healthwatch Hertfordshire | Your spotlight on health and social care services

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Your voice is making a difference

Our 2021/22 Annual Report showcases the work we've done to ensure the patient voice is heard and what impact this feedback is having on the transformation and development of health and care services across Hertfordshire.

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Information on coronavirus

Read the latest advice and information on staying safe from Covid-19, vaccinations and local rollout plans.

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Share your views to make a difference

Share your views online, or contact us via email or phone. The more people share their ideas, experiences and concerns about NHS and social care, the more services can understand what works and what doesn't.

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We are the independent champion for people who use health and social care services.

We are here to make sure that those running services, and the government, put your views at the heart of care.

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News and views

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Your Voice matters – read about the work of your Hertfordshire health and care champion in our Annual Report 2021/22

Read about our work during the past year to ensure the patient voice is heard as we continue to have a direct impact on the transformation and development of health and care services across Hertfordshire.

“When I told them [GP surgery] I was a veteran, they had no idea how they would update my records.”

Comment in our Improving Healthcare Access for Veterans Report

Latest reports and publications

Black and Asian groups

Building relationships with Black and Asian community leaders to tackle ethnic health inequalities

Thanks to new and ongoing partnerships with Black and Asian community...

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Customer Care Standard Policy and Process

This document sets out the expectations and standards for staff and...

Advice and information

Woman wearing a mask receiving a vaccination

All over-50s to be offered COVID-19 booster and flu jab this autumn

Everyone aged 50 and over will be among those offered a COVID-19 booster and a flu jab this autumn under plans to increase protection against respiratory viruses ahead of winter.

Woman sitting at a table with a laptop looking frustrated.

Having problems with your GP Practice, but not sure what you can do? We can help.

Knowing who to speak to about problems with your GP Surgery can be complicated, especially since GP Surgeries have changed how they talk to patients due to the pandemic. Read on to find out what you can do.

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Need support for an eating disorder?

Eating disorders are complex mental illnesses that anyone can develop, regardless of age, income and ethnicity. Take a look at some of the common signs of eating disorders and where to go for support if you need help.