Chief Executive - Geoff Brown

As Chief Executive of Healthwatch Hertfordshire since it began in 2013, Geoff has shaped and developed a successful organisation with a strong reputation. His work as a consultant advising Councils and the NHS, following a career in local government, gives him the strategic insight and vision to lead on a challenging agenda in health and social care. His career experience is significant and includes corporate leadership roles in areas such as performance, policy, equalities communications and community engagement.

Geoff chairs the East of England Healthwatch Network and represents the Healthwatch Network on the East of England Applied Research Collaborations Board.

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Tasha Austin - Research Officer

After completing her MSc degree in Political Psychology and International Relations, Tasha started working at Healthwatch Hertfordshire as a Research Officer in 2021. Tasha’s role is to support the head of Research and Engagement in delivering research projects that reflect the views of patients and the wider community to improve health and social care in Hertfordshire.

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Jane Brown - Quality Manager

Jane acts as the lead on quality and improvement in health and social care services across Hertfordshire and has over 10 years of experience working in this sector and prior to that 15 years in adult training and development. She manages our Enter and View programme and related quality monitoring activities.

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Chloe Carson - Research Manager

After completing her degree in Social and Political Sciences, Chloe joined Healthwatch Hertfordshire in 2019 as a Research Officer. Her main role is to support the Head of Research and Engagement to design and deliver high quality research and engagement projects, and to help improve health and social care services in Hertfordshire by working with external stakeholders and partners. 

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Michelle Edgar - Communications Officer

Michelle has a background in journalism and public relations, and has written for newspapers, magazines and helped publicise Government departments, travel firms and a water company. She has also reviewed work for the National Institute for Health Research. Michelle’s role is to promote our work to the public and provide communications support to the team.

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Nuray Ercan - Head of Governance & Operations

Nuray has a degree in Early Childhood Studies and English. She has worked for Homestart in Kent and at a large medical centre in London, both of which gave her insight and experience into the importance of excellent communication and customer care. 

As Head of Governance and Operations, Nuray's main roles are to work closely with Board to ensure compliance by the organisation, with its regulatory, statutory and legal obligations. She is also responsible for planning and managing the organisation's operational duties such as staffing and resourcing. Nuray is also Healthwatch Hertfordshire's company secretary.

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Susan Lee - Administrator

Susan has a great deal of administration experience from a number of years working within the Homewares industry. She was however very happy to try something different and take the opportunity to work for an organisation involved in health and social care when it arose.

Susan manages, reviews and disseminates emails within our Info@ email account. She also manages the process for monthly team meetings, and maintains the organisation’s membership database.

Susan is a member of the signposting team, hearing patient experiences and ensuring these are recorded on the database so that the information can be used for reporting purposes.

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Alice Lovell - Team Support Officer & Volunteer Co-ordinator

After completing her degree at Bangor University, Alice started working at Healthwatch Hertfordshire in spring 2016. Since then, she has turned her hand to most things in the organisation including project work, team support, general administration and website administration. She is also a key member of the signposting team and has a real passion for ensuring the patient experience gets heard.

As Volunteer Co-ordinator, Alice tries to make sure all our volunteers feel valued, supported and well-informed about how they are helping us make an impact on health and social care services.

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Natalie Stone - Finance & Resources Manager

Natalie’s role as the Finance & Resources Manager involves managing payroll and all financial transactions. She runs management accounts on a monthly basis for the Executive Team and Board to enable effective budget management, which leads to the preparation of the end of year accounts. She also manages the organisation's insurance policies and supports with Health and Safety compliance. Natalie is always happy to help and support the team by organising any resources required to help run the business.

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Priya Vaithilingam - Head of Research & Engagement

Priya's background includes studies in Social Research and International Human Rights, as well as working for a number of charities. 

As Head of Research and Engagement, Priya is responsible for the planning and delivery of our research and engagement strategy, as well as our communications strategy. Her role also includes leading our signposting service - where we help the public with their enquiries and collect feedback on their experiences of health and social care services.

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Jo Wilkinson - Projects Manager

With a 20-year career working in the public sector followed by five years as a self-employed consultant, Jo brings a broad range of skills and experience to her role as Projects Manager with Healthwatch Hertfordshire. A background in policy, performance, project management and communications means she can diversify and help the organisation to develop. Projects include a review of volunteering, plans for a new website, development of a new Communications Approach and the publication of the 2020 Annual Report. She is committed to helping to make a difference.