What is signposting?

Healthwatch Hertfordshire provides the signposting service to members of the public for health & social care services in Herts. This means that when you come to us to find something out about those services, we try to put you in touch with the right person or organisation to help you. Here are some of the questions we get asked:

  • Do I have a right to choose where I’m being referred by my GP?
  • How can I arrange for carers to come to my mum’s house?
  • I'm very unhappy with the way my daughter's care and treatment has been handled - how can I make a complaint?

Whatever it is, we’re here to help. Just complete our Signposting Feedback Form below, and we’ll get in touch with you as soon as we can.

What if I don't want anyone to know who I am or that I contacted you?

We make every effort to safeguard your information; you do not have to tell our Information and Signposting Team anything you don’t want to, and you do not have to give your name or location. However, in order to help you, we will need to ask certain questions to ensure the accuracy and relevance of the suggestions and support we’re providing. Be assured that any information you do give will not be shared with any other organisations without your permission. 

What do you do with the information I give you?

We record the details of all enquiries securely and use this information to capture trends and help improve people’s experiences of health and care in Hertfordshire. The records of all enquiries are stored and destroyed in line with our data retention policy. We will only break your confidentiality if we believe that you, or another person, is at risk of harm.

Signposting Feedback Form

Here's what some of our service users have said about us...

“Thank you so much for your help. I'm grateful for your support.”

 

September 2021

"Thanks for ringing me back promptly, I really appreciate your call. Thanks also for showing empathy while I shared my horrible experience. God bless you. Have a blessed day."

 

August 2021

“Thank you, it's all much clearer in my head now. It's been helpful just to talk it over with you."

 

September 2021

“You have been wonderful, thank you!”

 

October 2021