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Read about Healthwatch Hertfordshire’s experience of participating in PLACE audits with 6 NHS Trusts and their recommendations to the Trusts to improve the process for patient assessors. -
Report -
The report from our visit to the Ernest Gardiner Treatment Centre using our legal power to Enter and View. -
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Read more about our February 2016 Board meeting in public. -
Report -
The reports from 8 care homes we visited using our legal power to Enter and View. -
Report -
Read more about our April 2016 Board meeting in public. -
Report -
We worked with West Herts Hospital Trust to review the quality of their final response letters to complainants. Complainants are people who have made a complaint to Trust about the care or treatment they received. Read about what we found here. -
Report -
Read more about our June 2016 Board meeting in public. -
Report -
Ensuring that the voices of patients and service users are heard is a fundamental activity. Find out more about what we have been doing over the past year to represent and champion patients and the public in Hertfordshire. -
Report -
Read more about our August 2016 Board meeting in public. -
Report -
Read more about our AGM where the members approve the accounts and elect the trustees new to the Board, or conduct a re-election where a member’s term has reached three years. -
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Read more about our October 2016 Board meeting in public. -
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In response to local feedback about complaints processes, as well as Healthwatch England's report 'Suffering in Silence', we launched our own research into how complaints handling works locally, and what could be improved. -
Advice and Information -
Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment. -
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Read more about our December 2016 Board meeting in public. -
Report -
The summary report from our visits to Halcyon Days Care Home, Autumn Vale Care Centre and Heath Lodge Care Home run by Gold Care Homes Ltd following our rolling programme of care home visits. -
Advice and Information -
From today onwards (Monday 11 January), the New QEII Hospital Urgent Care Centre for minor illnesses and injuries in Welwyn Garden City will close its doors to new patients at 10pm every day. It will reopen at 8am every morning. -
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Find out about the types of specialist services we offer -
News -
NHS organisations in the East of England and North London are working together to review services at Mount Vernon Cancer Centre and resolve concerns about the ageing estate, support facilities and patient pathways. -
Advice and Information -
The national vaccination programme is well underway in Hertfordshire and both the Pfizer/BioNTech and Oxford/AstraZeneca Covid-19 vaccines are being given to local people. -
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The national COVID-19 vaccination programme is well underway in Hertfordshire, with both the Pfizer/BioNTech and Oxford/AstraZeneca vaccines being given to local residents. Whether you have had the vaccine or not, we want to hear from you. -
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Read more about our February 2021 Board meeting in public. Our Board members discussed the Trustee Term of Office and our health and social care committee representation. -
Advice and Information -
To ensure that everyone who is most at risk from COVID-19 can get protected as quickly as possible, the NHS is calling those in the first four priority groups to contact and book their vaccine, if they haven’t got an appointment yet. -
Advice and Information -
To ensure you are offered the COVID-19 vaccine, it is very important that you are registered with a GP practice. Not being registered with a GP practice could delay receiving your vaccination. -
Report -
What do dental practices need to do to make them accessible for their patients? -
News -
Across East and North Hertfordshire, a new survey has been launched to gain vital feedback on end of life care to help improve services and share learnings. -
Report -
What’s it like having a Physiotherapy assessment on the telephone and what do patients think of the physiotherapy service provided by Connect Health in West Hertfordshire? Read our report to find out what they said. -
News -
Find out what the veteran community in Hertfordshire told us about their experiences of accessing healthcare. -
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We engaged with the veteran community in Hertfordshire to find out their experiences of accessing healthcare. -
News -
The COVID-19 pandemic has fundamentally changed the way people access their GP practice and a report by Healthwatch England has found not everyone is pleased with these changes. -
News -
The CQC said it was unacceptable for any do not attempt cardiopulmonary resuscitation (DNACPR) decisions to be made without proper conversations with the individual, or an appropriate representative, taking into account their wishes and needs. -
News -
The review of Mount Vernon Cancer Services is moving into a new engagement stage and project organisers want to hear from you. Find out what is happening now and how you can get involved and have your say. -
News -
We want to hear about your experiences of accessing dental services over the past few months, to learn what worked well and what could be better. -
Report -
Read more about our May 2021 General and Board meeting in public. Our Board members re-elected a Trustee who had served their three year term of office and heard about our priorities for the year ahead. -
News -
Healthwatch England warns the dental care crisis shows no signs of slowing, with four in five people (80%) struggling to access timely care between January and March 2021. -
Advice and Information -
The COVID-19 vaccine is our best defence against the virus, alongside effective social distancing, wearing a mask and washing your hands. Getting vaccinated means protecting yourself and may also help to protect your family and friends. -
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Read more about our 2021 AGM, where the members approved the accounts, we took a moment of pause to reflect on the past year - and we heard from guest speaker Jim McManus, Director of Public Health for Hertfordshire. -
News -
Saturday 26th June 2021 was Armed Forces Day and an ideal occasion to look at what has been achieved since we published our Veterans Healthcare Access report last March. -
Report -
Read about our efforts during the past year to ensure the patient voice was heard amid the Covid-19 pandemic and improvements made to Hertfordshire services as a result. -
Advice and Information -
Official message from NHS England - Anyone using or visiting healthcare settings must continue to wear a face covering and stick to social distancing rules. -
News -
Welwyn Garden City’s Urgent Care Centre (UCC) is to close overnight, due to very low numbers of patients using its services at night for a number of years. -
News -
Have you had to self-isolate in the last six months? Hertfordshire County Council is carrying out a survey to understand the challenges and barriers people face when required to self-isolate. -
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Every year our AGM is an opportunity to reflect and celebrate our achievements over the past year. -
Report -
The UK's COVID-19 vaccine rollout has been the most significant public health exercise in recent history. While the rollout has been an incredible achievement, we wanted to understand people's motivations to either receive or refuse the vaccine. -
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Our report detailing what people told us about the COVID-19 vaccines has been published and contains the views of more than 1,800 Hertfordshire residents. Find out what people told us. -
Advice and Information -
In a recent letter to midwives, obstetricians and GPs, Jacqueline Dunkley-Bent, Chief Midwife, reminds all healthcare professionals that ‘they have a responsibility to proactively encourage pregnant women to get vaccinated.’
