1. Patient Led Assessment of the Care Environment (PLACE) 2015

    Report -

    Read about Healthwatch Hertfordshire’s experience of participating in PLACE audits with 6 NHS Trusts and their recommendations to the Trusts to improve the process for patient assessors.

  2. Visit to Ernest Gardiner Treatment Centre, Letchworth Garden City

    Report -

    The report from our visit to the Ernest Gardiner Treatment Centre using our legal power to Enter and View.

  3. Healthwatch Board Meeting in Public - 15th February 2016

    Report -

    Read more about our February 2016 Board meeting in public.

  4. Visits to Care Homes in Hertfordshire - Phase 2

    Report -

    The reports from 8 care homes we visited using our legal power to Enter and View.

  5. Healthwatch Board Meeting in Public - 25th April 2016

    Report -

    Read more about our April 2016 Board meeting in public.

  6. Report into Complaints Handling at West Herts Hospital Trust

    Report -

    We worked with West Herts Hospital Trust to review the quality of their final response letters to complainants. Complainants are people who have made a complaint to Trust about the care or treatment they received. Read about what we found here.

  7. Healthwatch Board Meeting in Public - 20th June 2016

    Report -

    Read more about our June 2016 Board meeting in public.

  8. Healthwatch Hertfordshire’s Annual Report 2015/16

    Report -

    Ensuring that the voices of patients and service users are heard is a fundamental activity. Find out more about what we have been doing over the past year to represent and champion patients and the public in Hertfordshire.

  9. Healthwatch Board Meeting in Public - 15th August 2016

    Report -

    Read more about our August 2016 Board meeting in public.

  10. Healthwatch Board Annual General Meeting - 23rd September 2016

    Report -

    Read more about our AGM where the members approve the accounts and elect the trustees new to the Board, or conduct a re-election where a member’s term has reached three years.

  11. Healthwatch Board Meeting in Public - 17th October 2016

    Report -

    Read more about our October 2016 Board meeting in public.

  12. Improving the Patient Experience of Making an NHS Complaint

    Report -

    In response to local feedback about complaints processes, as well as Healthwatch England's report 'Suffering in Silence', we launched our own research into how complaints handling works locally, and what could be improved.

  13. 10 top tips to get the most out of your dental appointment

    Advice and Information -

    Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.

  14. Healthwatch Board Meeting in Public - 12th December 2016

    Report -

    Read more about our December 2016 Board meeting in public.

  15. Gold Care Homes Ltd Care Home Visits Summary Report

    Report -

    The summary report from our visits to Halcyon Days Care Home, Autumn Vale Care Centre and Heath Lodge Care Home run by Gold Care Homes Ltd following our rolling programme of care home visits.