1. Patient Led Assessment of the Care Environment (PLACE) 2015

    Report -

    Read about Healthwatch Hertfordshire’s experience of participating in PLACE audits with 6 NHS Trusts and their recommendations to the Trusts to improve the process for patient assessors.

  2. Visit to Ernest Gardiner Treatment Centre, Letchworth Garden City

    Report -

    The report from our visit to the Ernest Gardiner Treatment Centre using our legal power to Enter and View.

  3. Healthwatch Board Meeting in Public - 15th February 2016

    Report -

    Read more about our February 2016 Board meeting in public.

  4. Visits to Care Homes in Hertfordshire - Phase 2

    Report -

    The reports from 8 care homes we visited using our legal power to Enter and View.

  5. Healthwatch Board Meeting in Public - 25th April 2016

    Report -

    Read more about our April 2016 Board meeting in public.

  6. Report into Complaints Handling at West Herts Hospital Trust

    Report -

    We worked with West Herts Hospital Trust to review the quality of their final response letters to complainants. Complainants are people who have made a complaint to Trust about the care or treatment they received. Read about what we found here.

  7. Healthwatch Board Meeting in Public - 20th June 2016

    Report -

    Read more about our June 2016 Board meeting in public.

  8. Healthwatch Hertfordshire’s Annual Report 2015/16

    Report -

    Ensuring that the voices of patients and service users are heard is a fundamental activity. Find out more about what we have been doing over the past year to represent and champion patients and the public in Hertfordshire.

  9. Healthwatch Board Meeting in Public - 15th August 2016

    Report -

    Read more about our August 2016 Board meeting in public.

  10. Healthwatch Board Annual General Meeting - 23rd September 2016

    Report -

    Read more about our AGM where the members approve the accounts and elect the trustees new to the Board, or conduct a re-election where a member’s term has reached three years.

  11. Healthwatch Board Meeting in Public - 17th October 2016

    Report -

    Read more about our October 2016 Board meeting in public.

  12. Improving the Patient Experience of Making an NHS Complaint

    Report -

    In response to local feedback about complaints processes, as well as Healthwatch England's report 'Suffering in Silence', we launched our own research into how complaints handling works locally, and what could be improved.

  13. 10 top tips to get the most out of your dental appointment

    Advice and Information -

    Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.

  14. Healthwatch Board Meeting in Public - 12th December 2016

    Report -

    Read more about our December 2016 Board meeting in public.

  15. Gold Care Homes Ltd Care Home Visits Summary Report

    Report -

    The summary report from our visits to Halcyon Days Care Home, Autumn Vale Care Centre and Heath Lodge Care Home run by Gold Care Homes Ltd following our rolling programme of care home visits.

  16. Patient Led Assessment of the Care Environment (PLACE) 2016

    Report -

    Read about Healthwatch Hertfordshire’s experience of participating in PLACE audits with 6 NHS Trusts and their recommendations to the Trusts to improve the process for patient assessors.

  17. Accessing Dental Services in Hertfordshire 2016

    Report -

    We were asked to support a local Oral Health Needs Assessment on 'Access to Primary Care Dental Services'. Find out what local residents had to say about their experiences of dental services.

  18. Healthwatch Board Meeting in Public - 20th February 2017

    Report -

    Read more about our February 2017 Board meeting in public.

  19. Dental Report valued by NHS England

    News -

    Our report, “Access to NHS Dental Services in Hertfordshire 2016”, has been welcomed by the NHS England dental team after recently being passed on by the Hertfordshire County Council Health Scrutiny Board.

  20. Healthwatch Board Meeting in Public - 15th May 2017

    Report -

    Read more about our May 2017 Board meeting in public.

  21. New Volunteer Roles

    News -

    Read about some exciting developments to our volunteer programme.

  22. National Volunteers’ Week 1 – 7 June 2017: Valuing our Volunteers

    News -

    Healthwatch Hertfordshire values the work of its Volunteers and on 6th June we are holding a celebration event in Welwyn Garden City.

  23. Volunteering – what motivates me

    Blog -

    Keith Shephard has been volunteering for Healthwatch Hertfordshire for almost five years and shares his reasons for volunteering and commitment to the charity.

  24. Healthwatch Hertfordshire – Our Annual Report for 2016/17

    Report -

    Read about who we are, what we do and what we have achieved in this year’s Annual Report.

  25. Visits to dental practices in the Welwyn and Hatfield District

    Report -

    The reports from 7 dental practices we visited using our legal power to Enter and View.

  26. National Volunteer Week – A Celebration

    News -

    To coincide with National Volunteer Week 2017 Healthwatch Hertfordshire invited their 50+ volunteers to a celebration event in Welwyn Garden City on a very wet Tuesday on 6th June.

  27. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  28. Herts Aid Football Tournament

    News -

    At the end of July Paul and Alice were lucky enough to be able to attend the Herts Aid Football Football Tournament Cup.

  29. Dental Project: What Our Volunteers Did

    News -

    Healthwatch Volunteers involved in reviewing access to NHS Dental Health Services in Hertfordshire.

  30. #TeamHerts

    News -

    We have recently collaborated with #TeamHerts to promote our new and existing volunteering opportunities.

  31. Volunteer Induction

    News -

    Our first Volunteer Induction Session, following the recent launch of some exciting new volunteer roles, took place on 18th July at the Focolare Centre in Welwyn Garden City.

  32. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  33. Healthwatch Board Meeting in Public - 11th September 2017

    Report -

    Read more about our September 2017 Board meeting in public.

  34. NHS Consultation: Last Chance!

    News -

    There’s not long left until this important consultation closes! Although there has been a good response rate so far, there are still many of you who haven’t shared your views yet.

  35. Nascot Lawn Health Scrutiny

    News -

    Anxious families now faced with the cold reality of losing the Children’s Disability Unit they rely on.

  36. World Sepsis Day

    Advice and Information -

    September 13th is World Sepsis Day. Often known as severe blood poisoning, sepsis can affect the whole body, and is the leading cause of death from infection.

  37. PLACE 2017: What Our Volunteers Did

    News -

    Find out what our volunteers reported when they visited four sites in Hertfordshire this year to assess non-clinical services on behalf of Healthwatch Hertfordshire.

  38. East of England Ambulance Service to provide non-emergency transport Service

    News -

    The East of England Ambulance has been awarded a caretaker contract to provide non-emergency patient transport in Bedfordshire, Luton and Hertfordshire.

  39. Consultation: Pharmaceutical Needs Assessment 2018

    News -

    Hertfordshire County Council have asked us to let you know about a current consultation: The Pharmaceutical Needs Assessment 2018.

  40. Visits to St Albans City and Watford Hospitals, West Hertfordshire Hospitals NHS Trust

    Report -

    The report from our visits to Accident and Emergency, Minor Injuries, wards and Outpatients at St Albans City and Watford Hospitals using our legal power to Enter and View.

  41. Healthwatch Board Annual General Meeting - 13th October 2017

    Report -

    Read more about our AGM where the members approve the accounts and elect the trustees new to the Board, or conduct a re-election where a member’s term has reached three years.

  42. Event: #TeamHerts

    News -

    On the 20th September Jane and Alice attended a really positive #TeamHerts Volunteers’ Event at Ware Priory.

  43. Enter & View: Princess Alexandra Hospital

    News -

    Our Enter and View volunteers also known as Authorised Representatives have been busy doing visits at the Princess Alexandra (PAH) Hospital in Harlow this month.

  44. Healthwatch Hertfordshire Annual General Meeting 2017

    News -

    On Friday the 12th October Michael Downing our Chairman opened our 2017 Annual General Meeting.

  45. Hatfield Healthfest and Beyond!

    News -

    We attended Hatfield Healthfest on Saturday 23rd September which gave us a great opportunity to get out and talk to people in the community.

  46. Enter & View: Specialised Training Now Available

    News -

    To improve our important Enter and View Programme we recently developed and launched accessible training for people with learning disabilities.

  47. CQC Publish 359 Reports

    News -

    In the past week, the Care Quality Commission has published 359 reports on services which have been inspected by specialist teams of inspectors.

  48. Healthwatch England Launch Annual Report to Parliament

    News -

    Over the last year Healthwatch has heard from 341,000 people, carers and staff, all of whom have given their time to share their experiences of health and social care services.

  49. Healthwatch Board Meeting in Public - 20th November 2017

    Report -

    Read more about our November 2017 Board meeting in public.