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Advice and Information -
Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide. -
News -
During the first lockdown, we celebrated the NHS and others who put their own health at risk to deliver what services they could. However, there have been challenges and concerns raised about how patients have been affected. -
Report -
The reports from 12 care homes we visited using our legal power to Enter and View. -
Report -
The reports from 8 care homes we visited using our legal power to Enter and View. -
Report -
The reports from 9 care homes we visited using our legal power to Enter and View. -
Report -
The reports from our visits to Westgate Care Centre, Ware as requested by Hertfordshire County Council (HCC) and East and North Hertfordshire Clinical Commissioning Group (ENHCCG). -
Report -
The summary report from our visits to Halcyon Days Care Home, Autumn Vale Care Centre and Heath Lodge Care Home run by Gold Care Homes Ltd following our rolling programme of care home visits. -
Report -
When the NHS launched its ambitious long-term plan in 2019, we asked you what you thought local priorities should be. Thanks to your feedback, the NHS should now have a stronger focus on involving the public in changes to community & health services. -
Report -
Our report on people's experiences of health, social care and community support during the pandemic is published today. It contains the views of more than 660 Hertfordshire residents. Find out what people told us. -
Report -
Through our involvement with the Information Sharing work stream of the Better Care Fund Programme, we worked with colleagues from health & social care to better understand people’s views on the way health information is collected, recorded & shared. -
Report -
In response to local feedback about complaints processes, as well as Healthwatch England's report 'Suffering in Silence', we launched our own research into how complaints handling works locally, and what could be improved. -
News -
Anxious families now faced with the cold reality of losing the Children’s Disability Unit they rely on. -
News -
The national COVID-19 vaccination programme is well underway in Hertfordshire, with both the Pfizer/BioNTech and Oxford/AstraZeneca vaccines being given to local residents. Whether you have had the vaccine or not, we want to hear from you. -
News -
The CQC said it was unacceptable for any do not attempt cardiopulmonary resuscitation (DNACPR) decisions to be made without proper conversations with the individual, or an appropriate representative, taking into account their wishes and needs. -
Advice and Information -
Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it. -
News -
Do you find your care home visiting arrangements flexible and supportive? Share your experiences of visiting so that we can help care homes to ensure that visits are safe, as well as meaningful, for you. -
News -
Problems with accessing GP surgeries, waits for hospital appointments and care home visiting rules are some of the top concerns you've been sharing with us over the past six months through our Signposting service. -
Report -
Concerns about flexibility of visiting times in care homes and lack of clarity about restrictions led us to explore what information was available on 135 of our Hertfordshire care home websites. -
Advice and Information -
Big changes have been happening across England's health and care system. -
News -
Thanks to our audit of care home websites and a visitor survey across the County, two new guides have been published to provide clarity about visiting since the pandemic. -
News -
In our Annual Report 2022/23, read how we made care fairer, tackled the big issues facing local patients and involved communities in our work to ensure the best outcomes for everyone. -
Report -
In our Annual Report 2022/23, read how we made care fairer, tackled the big issues facing local patients and involved communities in our work to ensure the best outcomes for everyone. -
Advice and Information -
The Hertfordshire and West Essex Shared Care Record connects GP practices, hospitals, hospices, out-of-hours/community/mental health services and adult social care information for health professionals. -
News -
We need your help to plan the future of Mount Vernon Cancer Centre services. -
News -
It’s survey time! -
Advice and Information -
The Integrated Musculoskeletal (MSK) services in Herts Valleys have now moved all appointments to either virtual or telephone appointments.
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News -
Plans are in place to move Moorfields Eye Hospital to a new location and design a new patient friendly centre.
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News -
Healthwatch Hertfordshire alongside Healthwatch Hillingdon has been supporting the Mount Vernon Cancer Centre Review led by NHS England Specialised Commissioning. -
Advice and Information -
In light of recent Public Health and Healthwatch England advice we have been reviewing our activity in response to the coronavirus outbreak. -
Advice and Information -
In response to the current crisis surrounding coronavirus (COVID-19), please see below some key information that we hope will be useful to the public within Hertfordshire and beyond. -
News -
The East of England Ambulance service took over the contract for Non-Emergency Patient Transport in October 2018. This means that they now provide the service across Hertfordshire instead of the previous provider.
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News -
East and North Hertfordshire CCG is talking to the public, NHS staff and stakeholders about its proposal to close the Urgent Care Centre at the New QEII Hospital overnight. -
News -
The Mount Vernon Cancer Centre provides outpatient chemotherapy, nuclear medicine, brachytherapy and haematology as well as radiotherapy.
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News -
Throughout April and May, Drug and Alcohol commissioners asked Viewpoint to be involved in the commissioning of a new housing service for homeless people with addiction issues. -
News -
A formal public consultation has been launched on a proposal to move the services of Moorfields Eye Hospital in City Road, London to a new centre in King’s Cross. -
News -
In March 2019, the contract for the outpatient pharmacy at the Royal Free Hospital which was provided by Lloyd’s pharmacy ran out. As a result, the service is currently being provided by the newly established Royal Free London Pharmacy Services. -
News -
People keen to influence the future of the NHS in Hertfordshire are being encouraged to make their views known at a number of events this month.
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News -
In October 2017, Herts Valleys Clinical Commissioning Group (HVCCG) took the decision to withdraw all funding for IVF treatment, which is one of several techniques to help people with fertility problems having a baby. -
News -
With growing pressure on the NHS – an ageing population, more people living with long-term conditions, and lifestyle choices affecting people’s health – changes are needed to make sure everybody gets the support they need.
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News -
Herts Valleys Clinical Commissioning Group, who cover the Three Rivers, Decorum, Watford, St Albans, and Hertsmere areas, have awarded the adult community health care contract to Central London Community Health Care Trust.
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News -
The Care Quality Commission (CQC) has appointed Kate Terroni as Chief Inspector of Adult Social Care and starts her new role in May. -
News -
Christine Allen has been appointed as Chief Executive of the West Hertfordshire Hospitals NHS Trust. Born in Watford she is a high achiever with an impressive track record as a leader in the NHS. -
Advice and Information -
Though winter is often thought of as a cheerful time of festivity and family, the colder months can exacerbate some of the daily challenges of later life, from isolation to fuel poverty. -
News -
Ambulance bosses have announced today that Dorothy Hosein has joined the service as interim CEO. -
News -
Hertfordshire County Council have asked us to let you know about a current consultation: The Pharmaceutical Needs Assessment 2018. -
News -
The East of England Ambulance has been awarded a caretaker contract to provide non-emergency patient transport in Bedfordshire, Luton and Hertfordshire. -
Advice and Information -
To keep urgent NHS services safe and to make sure that they are available for everyone who needs them, an appointment system for urgent and emergency care is being introduced across the country from 1 December. -
Advice and Information -
From today onwards (Monday 11 January), the New QEII Hospital Urgent Care Centre for minor illnesses and injuries in Welwyn Garden City will close its doors to new patients at 10pm every day. It will reopen at 8am every morning. -
News -
We have some news on the latest with the Mount Vernon Cancer Review.
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Report -
We carried out a short survey to understand service user experiences of Non-Emergency Patient Transport, provided by the East of England Ambulance Service in Hertfordshire. Find out what people told us here.
