Non-Emergency Patient Transport Survey

News - 3 December 2019

The East of England Ambulance service took over the contract for Non-Emergency Patient Transport in October 2018. This means that they now provide the service across Hertfordshire instead of the previous provider.

Healthwatch staff member speaking to a member of the public about their experience

The East of England Ambulance service took over the contract for Non-Emergency Patient Transport in October 2018. This means that they now provide the service across Hertfordshire instead of the previous provider.

Non-Emergency Patient Transport Survey Results

Update December 2020

Following the introduction of the new contract we carried out a survey to assess customer experience of the new service. This work is complete and you can read the findings here

Non-Emergency Patient Transport Report
Download (PDF 584 KB)

You might also be interested in

An open laptop at a desk with two people sitting at it

Community Assembly - Year in Review 23-24

Since it was launched in September 2021, the Community Assembly for the East and North Herts Health and Care Partnership has grown from strength to strength. Chaired by Healthwatch Hertfordshire, the Assembly has explored issues of concern and heard about some exciting new projects aimed at improving patient experience.
News