Visits to Care Homes in Hertfordshire - Phase 3

The reports from 9 care homes we visited using our legal power to Enter and View.
Two older women in a care home laughing with their nurse

Our reports are public documents and we share them with the commissioners and providers of the service we are visiting. We also share them with the Care Quality Commission (CQC) and Healthwatch England.

During 2014 to 2017 we ran a project to look at the quality of life of individuals living in care homes in respect of environment, leisure and services, digital inclusion and food and drink. We also wanted to see if NICE guidelines that recommend that older people in care homes are given support and opportunities to express themselves as individuals were being considered.

Phase 3 is the final phase of a rolling programme of care home visits.

What we found

Phase 3 visits confirmed many of our findings from our Phase 1 and 2 visits around digital inclusion and the environment, though there were some excellent examples of dementia friendly décor and patient centred activities in some homes. Residents we spoke to felt respected and cared for.

We made recommendations for improvement in each of the homes we visited.

What changed as a result of our visits

  • More adaptations to make the homes dementia friendly such as orientation clocks, activity boards, signage and colour contrasting of internal décor. 
  • Carpets replaced in one home as well as additional internal and external repairs.
  • Enhancement of the activities programme to meet the varying needs of individuals in some homes.
  • Refurbishment plans of some care homes incorporating recommendations from our reports.

Visit Reports

Ashwood Place, Hitchin visited on 7th September 2016
Chalfont Court Care home, Rickmansworth visited on 22nd March 2017
Garden City Court, Letchworth Garden City visited on 20th October 2016
Honister Residential Care, Hatfield visited on 22nd September 2016
Kestrel Grove Nursing Home, Bushey Heath visited on 26th September 2016
Monread Lodge Nursing and Residential Home, Knebworth visited on 21st March 2017
Stanborough Lodge Care Home, Welwyn Garden City visited on 15th September 2016
Stanborough Lodge Care Home, Welwyn Garden City follow-up visit on 5th October 2017
Verulam House, St Albans visited on 5th September 2016
Wilton House Residential and Nursing Home, Shenley visited on 8th September 2016

If you require any of these reports in another format, please get in touch.

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