1. What should you expect when it comes to care for your teeth?

    Advice and Information -

    Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.

  2. Covid-19 Patient Experiences – What can Hertfordshire learn?

    News -

    During the first lockdown, we celebrated the NHS and others who put their own health at risk to deliver what services they could. However, there have been challenges and concerns raised about how patients have been affected.

  3. Visits to Care Homes in Hertfordshire - Phase 1

    Report -

    The reports from 12 care homes we visited using our legal power to Enter and View.

  4. Visits to Care Homes in Hertfordshire - Phase 2

    Report -

    The reports from 8 care homes we visited using our legal power to Enter and View.

  5. Visits to Care Homes in Hertfordshire - Phase 3

    Report -

    The reports from 9 care homes we visited using our legal power to Enter and View.

  6. Westgate House Care Centre Visits

    Report -

    The reports from our visits to Westgate Care Centre, Ware as requested by Hertfordshire County Council (HCC) and East and North Hertfordshire Clinical Commissioning Group (ENHCCG).

  7. Gold Care Homes Ltd Care Home Visits Summary Report

    Report -

    The summary report from our visits to Halcyon Days Care Home, Autumn Vale Care Centre and Heath Lodge Care Home run by Gold Care Homes Ltd following our rolling programme of care home visits.

  8. Involving the Public in the Long Term Plan

    Report -

    When the NHS launched its ambitious long-term plan in 2019, we asked you what you thought local priorities should be. Thanks to your feedback, the NHS should now have a stronger focus on involving the public in changes to community & health services.

  9. Covid-19 Patient Experiences – What can Hertfordshire learn?

    Report -

    Our report on people's experiences of health, social care and community support during the pandemic is published today. It contains the views of more than 660 Hertfordshire residents. Find out what people told us.

  10. Public Attitudes Towards the Sharing of Health and Care Information

    Report -

    Through our involvement with the Information Sharing work stream of the Better Care Fund Programme, we worked with colleagues from health & social care to better understand people’s views on the way health information is collected, recorded & shared.

  11. Improving the Patient Experience of Making an NHS Complaint

    Report -

    In response to local feedback about complaints processes, as well as Healthwatch England's report 'Suffering in Silence', we launched our own research into how complaints handling works locally, and what could be improved.

  12. Nascot Lawn Health Scrutiny

    News -

    Anxious families now faced with the cold reality of losing the Children’s Disability Unit they rely on.

  13. Coronavirus Vaccine: Share your thoughts

    News -

    The national COVID-19 vaccination programme is well underway in Hertfordshire, with both the Pfizer/BioNTech and Oxford/AstraZeneca vaccines being given to local residents. Whether you have had the vaccine or not, we want to hear from you.

  14. The Care Quality Commission (CQC) has investigated ‘do not attempt cardiopulmonary resuscitation’ decisions made during Covid-19.

    News -

    The CQC said it was unacceptable for any do not attempt cardiopulmonary resuscitation (DNACPR) decisions to be made without proper conversations with the individual, or an appropriate representative, taking into account their wishes and needs.

  15. What is Adult Social Care?

    Advice and Information -

    Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

  16. Care Home Visiting Beyond the Pandemic: share your experiences

    News -

    Do you find your care home visiting arrangements flexible and supportive? Share your experiences of visiting so that we can help care homes to ensure that visits are safe, as well as meaningful, for you.

  17. What you've been telling us about local services

    News -

    Problems with accessing GP surgeries, waits for hospital appointments and care home visiting rules are some of the top concerns you've been sharing with us over the past six months through our Signposting service.

  18. Visiting Beyond the Pandemic - A Review of Hertfordshire Care Homes

    Report -

    Concerns about flexibility of visiting times in care homes and lack of clarity about restrictions led us to explore what information was available on 135 of our Hertfordshire care home websites.

  19. How does the NHS in England work and how is it changing?

    Advice and Information -

    Big changes have been happening across England's health and care system.

  20. Fair access for care home visitors

    News -

    Thanks to our audit of care home websites and a visitor survey across the County, two new guides have been published to provide clarity about visiting since the pandemic.

  21. Listening to you helped us improve local health and care - our Annual Report 2022/23

    News -

    In our Annual Report 2022/23, read how we made care fairer, tackled the big issues facing local patients and involved communities in our work to ensure the best outcomes for everyone.

  22. Annual Report 2022/23 - Listening to you helped us improve local health and care

    Report -

    In our Annual Report 2022/23, read how we made care fairer, tackled the big issues facing local patients and involved communities in our work to ensure the best outcomes for everyone.

  23. Shared Care Record - Connecting health and care information

    Advice and Information -

    The Hertfordshire and West Essex Shared Care Record connects GP practices, hospitals, hospices, out-of-hours/community/mental health services and adult social care information for health professionals.

  24. Do you need help travelling to NHS services?

    Advice and Information -

    Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

  25. Should I see a pharmacist instead of a doctor?

    Advice and Information -

    ​​​​​​​Avoid the wait at the GP and know when to visit your pharmacist instead. Look at how your pharmacist can help you.

  26. Hertfordshire County Council Survey: Pharmaceutical Needs Assessment 2020

    News -

    Please read more to find out how you can have an impact on the way pharmaceutical services are commissioned in Hertfordshire in the future.

  27. Consultation: Pharmaceutical Needs Assessment 2018

    News -

    Hertfordshire County Council have asked us to let you know about a current consultation: The Pharmaceutical Needs Assessment 2018.

  28. Staying Well This Winter

    Advice and Information -

    Our local NHS services are here to help you stay well, safely. Do not delay getting help for your health this winter.

  29. Covid-19 safety measures stay in place at healthcare settings

    Advice and Information -

    Official message from NHS England - Anyone using or visiting healthcare settings must continue to wear a face covering and stick to social distancing rules.

  30. What do I do if I’m unwell over the festive period?

    News -

    It can be difficult to know who to contact and what to do if you are unwell during the festive period. Here you’ll find a list of services and when best to contact them.

  31. Consultation on the Hertfordshire Pharmaceutical Needs Assessment 2022

    News -

    The government requires all health and wellbeing boards to produce an assessment of pharmaceutical services in its area, at least every three years.

  32. What do you think about your local pharmacy?

    News -

    Pharmacies are often the easiest and quickest way to access non-urgent health care and advice in England. But what do you think about the pharmacy services in your area? To help local pharmacies better support you, we want to hear your views.

  33. What do I do if I’m unwell or need help over the festive period?

    News -

    It can be difficult to know who to contact and what to do if you are unwell or struggling at this time of year. Here you’ll find a list of services and when best to contact them.

  34. Cheaper HRT for women experiencing menopause symptoms

    News -

    Better access to hormone replacement therapy (HRT) will improve the lives of thousands of women in England who suffer from negative symptoms of the menopause.

  35. Let’s talk about the Menopause

    News -

    Every woman will go through the menopause, so it is important that primary care services know how they can best support women during this time. Share your views and help the NHS improve the support it offers.

  36. Supportive local pharmacies could do even more

    News -

    We celebrated World Pharmacist’s Day with the launch of our Views on Community Pharmacies Report, which showed 4 in 5 of those surveyed were satisfied with their local pharmacy and wanted them to offer even more services.

  37. Sexual Health – what do you need?

    News -

    Hertfordshire County Council want to make sure that everyone has easy access to the tests and treatments they need to reduce Sexually Transmitted Infections (STIs). To help with this, we want to hear your thoughts and experiences in this survey.

  38. What should I do if I’m unwell or need help over the festive period?

    News -

    It can be difficult to know who to contact and what to do if you are unwell or struggling at this time of year. Here you’ll find a list of services that can help and when best to contact them.