1. Customer Care Standard Policy and Process

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    This document sets out the expectations and standards for staff and volunteers of Healthwatch Hertfordshire when liaising with customers.

  2. Values & Behaviours Policy

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    This policy sets out our values and provides an understanding of their application within the organisation.

  3. Complaints Policy

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    If you have a concern or complaint about Healthwatch Hertfordshire, please see details within our complaints policy on how to raise this with us.

  4. Healthwatch Board Meeting in Public - 20th February 2017

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    Read more about our February 2017 Board meeting in public.

  5. Healthwatch Board Meeting in Public - 15th May 2017

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    Read more about our May 2017 Board meeting in public.

  6. Healthwatch Board Meeting in Public - 11th September 2017

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    Read more about our September 2017 Board meeting in public.

  7. Healthwatch Board Meeting in Public - 20th November 2017

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    Read more about our November 2017 Board meeting in public.

  8. Healthwatch Board Annual General Meeting - 13th October 2017

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    Read more about our AGM where the members approve the accounts and elect the trustees new to the Board, or conduct a re-election where a member’s term has reached three years.

  9. Decision-Making Policy

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    This policy explains how Healthwatch Hertfordshire makes its decisions in a fair and transparent way.

  10. Healthwatch Hertfordshire – Our Annual Report for 2016/17

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    Read about who we are, what we do and what we have achieved in this year’s Annual Report.

  11. 5th December: International Volunteer Day

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    Our Quality Improvement Sub-Committee (QISC) Away Day was by coincidence held on International Volunteer Day. It gave us a greater opportunity to celebrate our volunteers, and all the good work they have done for the organisation over the past year.

  12. New Board Members and Recruitment in the New Year

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    We are delighted to announce that at the Healthwatch Annual General Meeting held on 20th November four new Trustees were appointed to our Board.

  13. Volunteer Induction

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    We had our second induction session for new volunteers on Tuesday 24th October. Led by Priya, it was a half-day event, attended by a small group of interested volunteers.

  14. Healthwatch England Launch Annual Report to Parliament

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    Over the last year Healthwatch has heard from 341,000 people, carers and staff, all of whom have given their time to share their experiences of health and social care services.

  15. Event: #TeamHerts

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    On the 20th September Jane and Alice attended a really positive #TeamHerts Volunteers’ Event at Ware Priory.

  16. Enter & View: Specialised Training Now Available

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    To improve our important Enter and View Programme we recently developed and launched accessible training for people with learning disabilities.

  17. Healthwatch Hertfordshire Annual General Meeting 2017

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    On Friday the 12th October Michael Downing our Chairman opened our 2017 Annual General Meeting.

  18. #TeamHerts

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    We have recently collaborated with #TeamHerts to promote our new and existing volunteering opportunities.

  19. Volunteer Induction

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    Our first Volunteer Induction Session, following the recent launch of some exciting new volunteer roles, took place on 18th July at the Focolare Centre in Welwyn Garden City.

  20. New Volunteer Roles

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    Read about some exciting developments to our volunteer programme.

  21. National Volunteer Week – A Celebration

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    To coincide with National Volunteer Week 2017 Healthwatch Hertfordshire invited their 50+ volunteers to a celebration event in Welwyn Garden City on a very wet Tuesday on 6th June.

  22. National Volunteers’ Week 1 – 7 June 2017: Valuing our Volunteers

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    Healthwatch Hertfordshire values the work of its Volunteers and on 6th June we are holding a celebration event in Welwyn Garden City.

  23. Volunteering – what motivates me

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    Keith Shephard has been volunteering for Healthwatch Hertfordshire for almost five years and shares his reasons for volunteering and commitment to the charity.

  24. Healthwatch General Meeting and Board Meeting in Public - 21st February 2023

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    Read more about our General Meeting where Board Members stood for re-election, and our Board Meeting where we discussed updates on our latest projects and the work ahead.

  25. Cultural Competency Statement

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    This statement sets out our commitment to improving our awareness of race, ethnicity and culture and how we are addressing this in our behaviours and procedures.

  26. Managing Information & Privacy Policy

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    This document outlines the expected behaviours of staff, volunteers, and 3rd parties in adherence to UK data protection law. It also gives an overview of how we ensure information is shared with partner organisations in a legally compliant manner.

  27. Healthwatch Board Meeting in Public - Tuesday 23rd May 2023

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    Read more about our May 2023 Board meeting in public. This time our Board members reviewed our contract monitoring return and looked back on our activity over the past year. We also had a speaker from the Ambulance Service to round off the meeting.

  28. Healthwatch Board Annual General Meeting - 18th July 2023

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    Announcing our next AGM, where we will be launching our major research report on the Cost of Living Crisis, and hearing a keynote speech from Professor Wendy Wills on ‘Health and care research in the county and across the region’.

  29. Listening to you helped us improve local health and care - our Annual Report 2022/23

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    In our Annual Report 2022/23, read how we made care fairer, tackled the big issues facing local patients and involved communities in our work to ensure the best outcomes for everyone.

  30. Our Annual General Meeting 2023

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    Every year our AGM gives an opportunity to reflect and celebrate our achievements.

  31. Annual Report 2022/23 - Listening to you helped us improve local health and care

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    In our Annual Report 2022/23, read how we made care fairer, tackled the big issues facing local patients and involved communities in our work to ensure the best outcomes for everyone.

  32. Healthwatch Board Meeting in Public - Tuesday 22nd August 2023

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    Read more about our August 2023 Board Meeting. This time our Board Members reflected on the achievements of the past year and discussed the plans ahead.

  33. Healthwatch Board Meeting in Public - Tuesday 21st November 2023

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    Read more about our November 2023 meeting in public. This time our Board members will be discussing our latest contract monitoring submission and planning their Board meetings for the year ahead.