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Advice and Information -
Take a look at the National Institute for Health and Care Excellence's (NICE) quick guide to discussing and planning support following a dementia diagnosis. -
News -
The National Institute of Health Research (NIHR) are seeking three members who represent patients, service users, carers and the public to become part of a Public and Community Involvement, Engagement and Participation Coordinating Group (PCEIP).
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Advice and Information -
A recent study released by Alzheimer’s Research UK found that half of the adults in the UK are unable to identify any of the key risk factors for dementia.
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News -
A report released this week by Healthwatch Hertfordshire shows the outstanding phone support being given for people living with dementia, and their families, within the county. -
Report -
What’s it like when you need to find information and support for your loved one with dementia? Take a look at our findings. -
News -
The CQC said it was unacceptable for any do not attempt cardiopulmonary resuscitation (DNACPR) decisions to be made without proper conversations with the individual, or an appropriate representative, taking into account their wishes and needs. -
Advice and Information -
Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it. -
News -
Do you find your care home visiting arrangements flexible and supportive? Share your experiences of visiting so that we can help care homes to ensure that visits are safe, as well as meaningful, for you. -
News -
Thanks to our audit of care home websites and a visitor survey across the County, two new guides have been published to provide clarity about visiting since the pandemic. -
News -
GP practices are a crucial contact point for carers - and the people they care for - yet our recent research showed some local carers often felt alone, unsupported and had to put their own needs aside. -
Advice and Information -
Many people think we only help with issues relating to health, but if you have concerns about Social Care services and need assistance or advice, we are here for you. -
Advice and Information -
Our local NHS services are here to help you stay well, safely. Do not delay getting help for your health this winter. -
Report -
We worked with West Herts Hospital Trust to review the quality of their final response letters to complainants. Complainants are people who have made a complaint to Trust about the care or treatment they received. Read about what we found here. -
Report -
West Herts Hospital Trust asked us to repeat a qualitative review of their final response letters to complainants. This was to assess what improvements had been in response to our previous recommendations. Read more here. -
Report -
We were asked to support a local Oral Health Needs Assessment on 'Access to Primary Care Dental Services'. Find out what local residents had to say about their experiences of dental services. -
Report -
In response to local feedback about complaints processes, as well as Healthwatch England's report 'Suffering in Silence', we launched our own research into how complaints handling works locally, and what could be improved. -
News -
The COVID-19 pandemic has fundamentally changed the way people access their GP practice and a report by Healthwatch England has found not everyone is pleased with these changes. -
News -
The King’s Fund and Healthwatch England have jointly called for urgent action to address hospital waiting lists and improve patients’ experience of delays to treatment. -
News -
The NHS has published a plan for improving access to GP appointments for patients alongside supporting GPs and their teams. -
News -
Healthwatch England has co-signed an open letter addressed to the Chancellor of the Exchequer Rishi Sunak calling for a recovery plan for NHS dentistry. -
News -
Everybody is entitled to access equal and fair treatment from the NHS. But current ethnic inequalities in healthcare mean this is not always the case. -
News -
By working together with patients, GPs and the NHS, we are helping tackle the widespread concerns voiced by patients about accessing GP services since the pandemic. -
News -
Healthwatch England research has provided a stark reminder that decision-makers must act quickly to improve dentistry. -
News -
Our ground-breaking Hertfordshire research has found that up to 45 per cent of Black and Asian respondents felt they had been discriminated against in a healthcare setting, with many believing this was because of their ethnicity. -
Report -
In our latest report, Making Local Healthcare Equal: Healthcare Concerns in Black and Asian Communities, residents shared powerful stories with us, leading to our NHS taking action in tackling ethnic health inequalities. -
News -
October is Black History Month and at Healthwatch Hertfordshire we are committed to this year's theme - Time for Change: Actions Not Words. -
Report -
Local NHS leaders have reiterated their commitment to supporting patients and working to improve access to services with the publication of a Healthwatch report into access to general practice services for parents of children and young people. -
News -
Many parents and carers have faced serious problems trying to make GP appointments for their child, sometimes waiting more than an hour to speak to a receptionist, only to be told there are no appointments available. -
Report -
Local NHS leaders have reiterated their commitment to supporting patients and working with them to improve access to general practice services in Broxbourne with the publication of a report by Healthwatch Hertfordshire. -
News -
A survey asking Broxbourne residents to tell us about local GP access has shown that 64% of respondents found it ‘difficult’ or ‘very difficult’ to get through to a receptionist by phone – with many waiting up to an hour. -
News -
Access to GPs and dentists, along with issues relating to hospitals and mental health care, are the top concerns you've been sharing with us over the past six months through our Signposting service.
