About our visits
We use what people tell us and what we know about local services to decide which services to visit.
We can do either an announced visit - where the provider knows we are coming - or an unannounced visit.
We also do announced/unannounced visits - where we give an approximate time period when we will visit, but not the specific date e.g. month of September.
We always have the right to do an unannounced visit, if we think this is the best way to find out what care is like for people.
After the visit
After our visit we will write and publish a report. We will share this with the people who make decisions about the service we have visited.
We also work with service providers to help them make positive changes based on our recommendations.
Our reports are published on our website, and include the service’s response to our recommendations. You can find and read our reports below.