Our reports are public documents and we share them with the commissioners, regulators and providers of the service we are visiting.
During 2017 to 2019 we ran a project to look at access to dental services focussing on the environment, physical access, information access, equality and diversity and complaints handling.
Stevenage district is our fourth district to have randomly selected Enter and View visits of 25% of the dental practices holding an NHS contract.
What we found
Staff are friendly and professional and keen to provide the best service possible for their patients. Improvements in information accessibility remains a theme. One practice was moving premises to improve physical access.
One practice commented:
‘Thank you for giving the opportunity to comment on your report which I found very informative and beneficial to improve the service we provide.’
We made recommendations for improvement in each of the dental practices we visited.
What changed as a result of our visits
- Improved signage and promotion of the NHS 111 service.
- Hearing loop installed in one practice.
- Emergency red cord installed to improve safety in the toilets in one practice.
- Healthwatch Hertfordshire recommendations on accessibility taken into account for refurbishment programmes in some dental practices.
- All staff in one practice enrolled on safeguarding training.
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