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During 2017 to 2019 we ran a project to look at access to dental services focussing on the environment, physical access, information access, equality and diversity and complaints handling.
East Hertfordshire district is our third district to have randomly selected Enter and View visits of 25% of the dental practices holding an NHS contract. For the Bishop Stortford visits we were accompanied by our newly trained Enter and View volunteers with a learning disability.
What we found
Generally, areas for improvement were similar to the previous districts though we did see an improvement in the complaints information process and a number of practices had viewed previous reports and recommendations and had already implemented changes.
We made recommendations for improvement in each of the dental practices we visited.
What changed as a result of our visits
- Improved awareness of the Purple Folder for people with a learning disability.
- Information in different formats more clearly promoted in some practices.
- Emergency red cord installed to improve safety in the toilets in some practices.
- Healthwatch Hertfordshire recommendations on accessibility taken into account for refurbishment programmes in some dental practices.
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