Visits to dental practices in the East Hertfordshire District

The reports from 6 dental practices we visited using our legal power to Enter and View.
Dental tools

Our reports are public documents and we share them with the commissioners, regulators and providers of the service we are visiting.

During 2017 to 2019 we ran a project to look at access to dental services focussing on the environment, physical access, information access, equality and diversity and complaints handling.

East Hertfordshire district is our third district to have randomly selected Enter and View visits of 25% of the dental practices holding an NHS contract. For the Bishop Stortford visits we were accompanied by our newly trained Enter and View volunteers with a learning disability.

What we found

Generally, areas for improvement were similar to the previous districts though we did see an improvement in the complaints information process and a number of practices had viewed previous reports and recommendations and had already implemented changes.

We made recommendations for improvement in each of the dental practices we visited.

What changed as a result of our visits

  • Improved awareness of the Purple Folder for people with a learning disability.
  • Information in different formats more clearly promoted in some practices.
  • Emergency red cord installed to improve safety in the toilets in some practices.
  • Healthwatch Hertfordshire recommendations on accessibility taken into account for refurbishment programmes in some dental practices.

Visit Reports

Bishop’s Stortford Orthodontic Practice visited on 2nd February 2018
Damira Dental, Bishop’s Stortford visited on 1st February 2018
Hockerill Dental, Bishop’s Stortford visited on 1st February 2018
Hudson’s Dental Care, Hertford visited on 13th February 2018
The Dentist, Bishop’s Stortford visited on 1st February 2018
The Dentist, Buntingford visited on 14th February 2018

If you require any of these reports in another format, please get in touch.

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