Visits to dental practices in the St Albans and Harpenden District

The reports from 7 dental practices we visited using our legal power to Enter and View.
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Our reports are public documents and we share them with the commissioners, regulators and providers of the service we are visiting.

During 2017 to 2019 we ran a project to look at access to dental services focussing on the environment, physical access, information access, equality and diversity and complaints handling.

St Albans and Harpenden district is our second district to have randomly selected Enter and View visits of 25% of the dental practices holding an NHS contract.

What we found

Generally, areas for improvement seemed to be similar to the Welwyn and Hatfield district.

We made recommendations for improvement in each of the dental practices we visited.

What changed as a result of our visits

  • NHS England (Dental) are adding our reports to their dashboard to identify trends and area for improvement.
  • Hertfordshire Local Dental Committee invited us to present our findings at their quarterly meeting.
  • A number of dental practices updated their complaints policies in line with the recommendations of the Regulation of Dental Services Programme Board.
  • Introduction of a process to update the NHS Choices website entry and to provide clarity on the practice website for NHS patients as well as private patients.
  • Healthwatch Hertfordshire recommendations on accessibility taken into account for refurbishment programmes in some dental practices.

Visit Reports

21 Dental, St Albans visited on 8th September 2017
Gatrad & Associates Dental Care, London Colney visited on 13th September 2017
Mr G K Rabin & Associate, St Albans visited on 31st July 2017
The Hertfordshire Centre for Dentistry, Harpenden visited on 10th August 2017
Russell Avenue Dental Practice and Implant Centre, St Albans visited on 8th September 2017
St Peter’s Lodge Dental Practice, St Albans visited on 21st September 2017
The Maltings Surgery, St Albans visited on 21st September 2017

If you require any of these reports in another format, please get in touch.

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