Visits to dental practices in the Watford District

The reports from 4 dental practices we visited using our legal power to Enter and View.
Dental tools

Our reports are public documents and we share them with the commissioners, regulators and providers of the service we are visiting.

During 2017 to 2019 we ran a project to look at access to dental services focussing on the environment, physical access, information access, equality and diversity and complaints handling.

Watford district is our fifth and final district to have randomly selected Enter and View visits of 25% of the dental practices holding an NHS contract.

What we found

Staff are friendly and knowledgeable and keen to provide the best service possible for their patients. Practices were positive about making changes to improve the patient experience.

We made recommendations for improvement in each of the dental practices we visited.

What changed as a result of our visits

  • Review of translation services in one practice resulting in the service being available to patients within minutes.
  • Hearing loop installed in two practices.
  • Review of the website and the NHS website entry in some practices.
  • Clearer displays of information and availability in larger fonts.
  • Improved safeguarding training and processes in one practice.

Visit Reports

Marc Friedmann and Associates, Watford visited on 20th December 2018
Market Street Dental Practice, Watford visited on 22nd January 2019
Novocare Dental, Watford visited on 29th January 2019
Watford Dental Practice visited on 11th February 2019

If you require any of these reports in another format, please get in touch.

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Click on the button below to access the Commission's 'find a dentist' search engine and read the most up to date quality report published by their inspectors.

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