1. Where can I go for support for my mental health as a parent?

    Advice and Information -

    We've pulled together a number of services for parents in need of support for their mental health. Read more to find out where you can go to get the help you need.

  2. Covid-19 Patient Experiences – What can Hertfordshire learn?

    Report -

    Our report on people's experiences of health, social care and community support during the pandemic is published today. It contains the views of more than 660 Hertfordshire residents. Find out what people told us.

  3. Patient Led Assessment of the Care Environment (PLACE) 2014

    Report -

    Read about Healthwatch Hertfordshire’s experience of participating in PLACE audits with 5 NHS Trusts and their recommendations to the Trusts to improve the process for patient assessors.

  4. Patient Led Assessment of the Care Environment (PLACE) 2015

    Report -

    Read about Healthwatch Hertfordshire’s experience of participating in PLACE audits with 6 NHS Trusts and their recommendations to the Trusts to improve the process for patient assessors.

  5. Patient Led Assessment of the Care Environment (PLACE) 2016

    Report -

    Read about Healthwatch Hertfordshire’s experience of participating in PLACE audits with 6 NHS Trusts and their recommendations to the Trusts to improve the process for patient assessors.

  6. Pregnant women encouraged to get the Covid-19 vaccine

    Advice and Information -

    In a recent letter to midwives, obstetricians and GPs, Jacqueline Dunkley-Bent, Chief Midwife, reminds all healthcare professionals that ‘they have a responsibility to proactively encourage pregnant women to get vaccinated.’

  7. Do you think you get the healthcare you deserve, regardless of race or ethnicity? Share your views and experiences

    News -

    Everybody is entitled to access equal and fair treatment from the NHS. But current ethnic inequalities in healthcare mean this is not always the case.

  8. Healthwatch Hertfordshire has begun work to help end race and ethnic inequalities in local healthcare

    News -

    We have just launched a new project working with local communities and NHS services to improve equality and inclusiveness within the NHS.

  9. Local people are telling us that they feel their race or ethnicity sometimes affects the quality of healthcare they receive. Do you feel the same?

    News -

    Ethnic inequalities in healthcare mean not everyone receives equal treatment from the NHS. See what people are telling us below, and whether good or bad, share your experience to help make a difference.

  10. Working with Local Councillors and Community Groups to Tackle Ethnic Health Inequalities

    News -

    Find out how we helped local councillors shine a light on ethnic health inequalities and how services plan to improve health outcomes for ethnically diverse communities living in Hertfordshire.

  11. Local healthcare needs to tackle discrimination, say Black and Asian communities

    News -

    Our ground-breaking Hertfordshire research has found that up to 45 per cent of Black and Asian respondents felt they had been discriminated against in a healthcare setting, with many believing this was because of their ethnicity.

  12. Making Local Healthcare Equal: Healthcare Concerns in Black and Asian Communities

    Report -

    In our latest report, Making Local Healthcare Equal: Healthcare Concerns in Black and Asian Communities, residents shared powerful stories with us, leading to our NHS taking action in tackling ethnic health inequalities.

  13. Healthwatch Hertfordshire Supports Black History Month

    News -

    October is Black History Month and at Healthwatch Hertfordshire we are committed to this year's theme - Time for Change: Actions Not Words.

  14. Local Health and Care Providers respond to our questions following the Lucy Letby Verdict

    Report -

    Following the tragic events at the Countess of Chester hospital, people using health services across Hertfordshire needed to know how similar incidents would be prevented, identified and dealt with.

  15. Confidentiality Policy

    Report -

    This policy says how our staff and volunteers collect, store and maintain the information that people share with us in a way that values their privacy. The policy also outlines how we adhere to best practice around confidentiality.

  16. Customer Care Standard Policy and Process

    Report -

    This document sets out the expectations and standards for staff and volunteers of Healthwatch Hertfordshire when liaising with customers.

  17. Equality, Diversity & Inclusion Policy

    Report -

    This policy outlines our commitment to equality of opportunity and equal treatment for all staff and volunteers in terms of employment, access to services in the health and social care sector and guidance on anti-discriminatory practice.

  18. Privacy Statement

    Report -

    This Privacy Statement outlines our data processing practices when we are carrying out our role as the local independent champion for people who use health and social care services.

  19. Values & Behaviours Policy

    Report -

    This policy sets out our values and provides an understanding of their application within the organisation.

  20. Complaints Policy

    Report -

    If you have a concern or complaint about Healthwatch Hertfordshire, please see details within our complaints policy on how to raise this with us.

  21. Healthwatch Board Meeting in Public - 15th April 2013

    Report -

    Read more about our April 2013 Board meeting in public.

  22. Healthwatch Board Meeting in Public - 20th May 2013

    Report -

    Read more about our May 2013 Board meeting in public.

  23. Healthwatch Board Meeting in Public - 17th June 2013

    Report -

    Read more about our June 2013 Board meeting in public.

  24. Healthwatch Board Meeting in Public - 15th July 2013

    Report -

    Read more about our July 2013 Board meeting in public.

  25. Healthwatch Board Meeting in Public - 19th August 2013

    Report -

    Read more about our August 2013 Board meeting in public.

  26. Healthwatch Board Meeting in Public - 16th September 2013

    Report -

    Read more about our September 2013 Board meeting in public.

  27. Healthwatch Board Meeting in Public - 21st October 2013

    Report -

    Read more about our October 2013 Board meeting in public.

  28. Healthwatch Board Meeting in Public - 16th December 2013

    Report -

    Read more about our December 2013 Board meeting in public.

  29. Healthwatch Board Meeting in Public - 17th February 2014

    Report -

    Read more about our February 2014 Board meeting in public.

  30. Healthwatch Board Meeting in Public - 14th April 2014

    Report -

    Read more about our April 2014 Board meeting in public.

  31. Healthwatch Board Meeting in Public - 16th June 2014

    Report -

    Read more about our June 2014 Board meeting in public.

  32. Healthwatch Board Meeting in Public - 27th April 2015

    Report -

    Read more about our April 2015 Board meeting in public.

  33. Healthwatch Board Meeting in Public - 15th June 2015

    Report -

    Read more about our June 2015 Board meeting in public.

  34. Healthwatch Board Meeting in Public - 17th August 2015

    Report -

    Read more about our August 2015 Board meeting in public.

  35. Healthwatch Board Meeting in Public - 19th October 2015

    Report -

    Read more about our October 2015 Board meeting in public.

  36. Healthwatch Board Meeting in Public - 14th December 2015

    Report -

    Read more about our December 2015 Board meeting in public.

  37. Healthwatch Board Meeting in Public - 15th February 2016

    Report -

    Read more about our February 2016 Board meeting in public.

  38. Healthwatch Board Meeting in Public - 25th April 2016

    Report -

    Read more about our April 2016 Board meeting in public.

  39. Healthwatch Board Meeting in Public - 15th August 2016

    Report -

    Read more about our August 2016 Board meeting in public.

  40. Healthwatch Board Meeting in Public - 17th October 2016

    Report -

    Read more about our October 2016 Board meeting in public.

  41. Healthwatch Board Meeting in Public - 12th December 2016

    Report -

    Read more about our December 2016 Board meeting in public.

  42. Healthwatch Board Meeting in Public - 20th February 2017

    Report -

    Read more about our February 2017 Board meeting in public.

  43. Healthwatch Board Meeting in Public - 15th May 2017

    Report -

    Read more about our May 2017 Board meeting in public.

  44. Healthwatch Board Meeting in Public - 11th September 2017

    Report -

    Read more about our September 2017 Board meeting in public.

  45. Healthwatch Board Meeting in Public - 20th November 2017

    Report -

    Read more about our November 2017 Board meeting in public.

  46. Healthwatch Board Meeting in Public - 20th June 2016

    Report -

    Read more about our June 2016 Board meeting in public.

  47. Healthwatch Board Meeting in Public - 19th February 2018

    Report -

    Read more about our February 2018 Board meeting in public.

  48. Healthwatch Board Meeting in Public - 21st May 2018

    Report -

    Read more about our May 2018 Board meeting in public.