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Read about Healthwatch Hertfordshire’s experience of participating in PLACE audits with 6 NHS Trusts and their recommendations to the Trusts to improve the process for patient assessors. -
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The report from our visit to the Ernest Gardiner Treatment Centre using our legal power to Enter and View. -
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Read more about our February 2016 Board meeting in public. -
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The reports from 8 care homes we visited using our legal power to Enter and View. -
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Read more about our April 2016 Board meeting in public. -
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We worked with West Herts Hospital Trust to review the quality of their final response letters to complainants. Complainants are people who have made a complaint to Trust about the care or treatment they received. Read about what we found here. -
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Read more about our June 2016 Board meeting in public. -
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Ensuring that the voices of patients and service users are heard is a fundamental activity. Find out more about what we have been doing over the past year to represent and champion patients and the public in Hertfordshire. -
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Read more about our August 2016 Board meeting in public. -
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Read more about our AGM where the members approve the accounts and elect the trustees new to the Board, or conduct a re-election where a member’s term has reached three years. -
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Read more about our October 2016 Board meeting in public. -
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In response to local feedback about complaints processes, as well as Healthwatch England's report 'Suffering in Silence', we launched our own research into how complaints handling works locally, and what could be improved. -
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Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment. -
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Read more about our December 2016 Board meeting in public. -
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The summary report from our visits to Halcyon Days Care Home, Autumn Vale Care Centre and Heath Lodge Care Home run by Gold Care Homes Ltd following our rolling programme of care home visits. -
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As a direct result of our Cost of Living research, local mental health services have teamed up with Hertfordshire County Council’s Money Advice Unit to provide help for those struggling financially and emotionally. -
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This policy says how our staff and volunteers collect, store and maintain the information that people share with us in a way that values their privacy. The policy also outlines how we adhere to best practice around confidentiality. -
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Following the tragic events at the Countess of Chester hospital, people using health services across Hertfordshire needed to know how similar incidents would be prevented, identified and dealt with. -
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Healthwatch Hertfordshire has been shortlisted for a national award for its Cost of Living research, which has led to local mental health services teaming up with money advice specialists to help those struggling both financially and emotionally. -
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Hertfordshire adults generally have good access to local sexual health services, but have told us they want more information about infections, prevention and testing, as well as clinics in more discreet locations and additional online services. -
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A telephone mystery shop of Hertfordshire’s Adult Referral Hub has found a professional, friendly service, although some improvements are needed to make it easier to speak to the right person or service. -
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Giving women more say over their cervical screening – such as allowing them to book appointments online, offering appointments outside normal GP hours and making them aware of adjustments to improve their experience – could all help increase uptake. -
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Read more about our March 2024 Board Meeting in public. This time, our Board Members discussed the latest contract monitoring return and updates on the status of our recruitment drives. -
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Friday 16th February saw the first Community Assembly of 2024 with an energetic and engaged cross-sector member turn-out. If you weren’t able to join us, this article provides a summary of the key issues discussed. -
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Drug and alcohol recovery and reintegration services in Hertfordshire have been positively described as “life-changing” by service users and carers. -
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We are working with the NHS to ensure children and young people receive the orthodontic care and treatment they need. If you have a child using NHS orthodontic services, we want to hear from you. -
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CLCH is looking for Patient Representatives to help improve services, develop new ideas, better understand diverse health needs and focus on what matters most to patients. -
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A local project aimed at improving detection and management of Atrial Fibrillation in ethnically diverse communities has provided valuable insights into work that can be done to prevent heart disease. -
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Since it was launched in September 2021, the Community Assembly for the East and North Herts Health and Care Partnership has grown from strength to strength. Chaired by Healthwatch Hertfordshire, the Assembly has explored issues of concern and heard about some exciting new projects aimed at improving patient experience. -
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Healthwatch Hertfordshire has been commended nationally for its Cost of Living research, which led to local mental health services teaming up with money advice specialists to help those struggling both financially and emotionally. -
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Two Hertfordshire NHS Trusts have earned Veteran Aware accreditation, recognising their expertise in addressing the needs of the Armed Forces Community when providing community-based healthcare services. -
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Join us for our Extraordinary General Meeting, where the company will be voting to elect new members of the Board of Trustees.
