1. Visits to Care Homes in Hertfordshire - Phase 1

    Report -

    The reports from 12 care homes we visited using our legal power to Enter and View.

  2. Visits to Care Homes in Hertfordshire - Phase 2

    Report -

    The reports from 8 care homes we visited using our legal power to Enter and View.

  3. Visits to Care Homes in Hertfordshire - Phase 3

    Report -

    The reports from 9 care homes we visited using our legal power to Enter and View.

  4. Westgate House Care Centre Visits

    Report -

    The reports from our visits to Westgate Care Centre, Ware as requested by Hertfordshire County Council (HCC) and East and North Hertfordshire Clinical Commissioning Group (ENHCCG).

  5. Gold Care Homes Ltd Care Home Visits Summary Report

    Report -

    The summary report from our visits to Halcyon Days Care Home, Autumn Vale Care Centre and Heath Lodge Care Home run by Gold Care Homes Ltd following our rolling programme of care home visits.

  6. Involving the Public in the Long Term Plan

    Report -

    When the NHS launched its ambitious long-term plan in 2019, we asked you what you thought local priorities should be. Thanks to your feedback, the NHS should now have a stronger focus on involving the public in changes to community & health services.

  7. Covid-19 Patient Experiences – What can Hertfordshire learn?

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    Our report on people's experiences of health, social care and community support during the pandemic is published today. It contains the views of more than 660 Hertfordshire residents. Find out what people told us.

  8. Public Attitudes Towards the Sharing of Health and Care Information

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    Through our involvement with the Information Sharing work stream of the Better Care Fund Programme, we worked with colleagues from health & social care to better understand people’s views on the way health information is collected, recorded & shared.

  9. Improving the Patient Experience of Making an NHS Complaint

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    In response to local feedback about complaints processes, as well as Healthwatch England's report 'Suffering in Silence', we launched our own research into how complaints handling works locally, and what could be improved.

  10. Visiting Beyond the Pandemic - A Review of Hertfordshire Care Homes

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    Concerns about flexibility of visiting times in care homes and lack of clarity about restrictions led us to explore what information was available on 135 of our Hertfordshire care home websites.

  11. Annual Report 2022/23 - Listening to you helped us improve local health and care

    Report -

    In our Annual Report 2022/23, read how we made care fairer, tackled the big issues facing local patients and involved communities in our work to ensure the best outcomes for everyone.