1. Confidentiality Policy

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    This policy says how our staff and volunteers collect, store and maintain the information that people share with us in a way that values their privacy. The policy also outlines how we adhere to best practice around confidentiality.

  2. Customer Care Standard Policy and Process

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    This document sets out the expectations and standards for staff and volunteers of Healthwatch Hertfordshire when liaising with customers.

  3. Equality, Diversity & Inclusion Policy

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    This policy outlines our commitment to equality of opportunity and equal treatment for all staff and volunteers in terms of employment, access to services in the health and social care sector and guidance on anti-discriminatory practice.

  4. Privacy Statement

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    This Privacy Statement outlines our data processing practices when we are carrying out our role as the local independent champion for people who use health and social care services.

  5. Values & Behaviours Policy

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    This policy sets out our values and provides an understanding of their application within the organisation.

  6. Complaints Policy

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    If you have a concern or complaint about Healthwatch Hertfordshire, please see details within our complaints policy on how to raise this with us.

  7. Healthwatch Board Meeting in Public - 15th April 2013

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    Read more about our April 2013 Board meeting in public.

  8. Healthwatch Board Meeting in Public - 20th May 2013

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    Read more about our May 2013 Board meeting in public.

  9. Healthwatch Board Meeting in Public - 17th June 2013

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    Read more about our June 2013 Board meeting in public.

  10. Healthwatch Board Meeting in Public - 15th July 2013

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    Read more about our July 2013 Board meeting in public.

  11. Healthwatch Board Meeting in Public - 19th August 2013

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    Read more about our August 2013 Board meeting in public.

  12. Healthwatch Board Meeting in Public - 16th September 2013

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    Read more about our September 2013 Board meeting in public.

  13. Healthwatch Board Meeting in Public - 21st October 2013

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    Read more about our October 2013 Board meeting in public.

  14. Healthwatch Board Meeting in Public - 16th December 2013

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    Read more about our December 2013 Board meeting in public.

  15. Healthwatch Board Meeting in Public - 17th February 2014

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    Read more about our February 2014 Board meeting in public.

  16. Healthwatch Board Meeting in Public - 14th April 2014

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    Read more about our April 2014 Board meeting in public.

  17. Healthwatch Board Meeting in Public - 16th June 2014

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    Read more about our June 2014 Board meeting in public.

  18. Healthwatch Board Meeting in Public - 27th April 2015

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    Read more about our April 2015 Board meeting in public.

  19. Healthwatch Board Meeting in Public - 15th June 2015

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    Read more about our June 2015 Board meeting in public.

  20. Healthwatch Board Meeting in Public - 17th August 2015

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    Read more about our August 2015 Board meeting in public.

  21. Healthwatch Board Meeting in Public - 19th October 2015

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    Read more about our October 2015 Board meeting in public.

  22. Healthwatch Board Meeting in Public - 14th December 2015

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    Read more about our December 2015 Board meeting in public.

  23. Healthwatch Board Meeting in Public - 15th February 2016

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    Read more about our February 2016 Board meeting in public.

  24. Healthwatch Board Meeting in Public - 25th April 2016

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    Read more about our April 2016 Board meeting in public.

  25. Healthwatch Board Meeting in Public - 15th August 2016

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    Read more about our August 2016 Board meeting in public.

  26. Healthwatch Board Meeting in Public - 17th October 2016

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    Read more about our October 2016 Board meeting in public.

  27. Healthwatch Board Meeting in Public - 12th December 2016

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    Read more about our December 2016 Board meeting in public.

  28. Healthwatch Board Meeting in Public - 20th February 2017

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    Read more about our February 2017 Board meeting in public.

  29. Healthwatch Board Meeting in Public - 15th May 2017

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    Read more about our May 2017 Board meeting in public.

  30. Healthwatch Board Meeting in Public - 11th September 2017

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    Read more about our September 2017 Board meeting in public.

  31. Healthwatch Board Meeting in Public - 20th November 2017

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    Read more about our November 2017 Board meeting in public.

  32. Healthwatch Board Meeting in Public - 20th June 2016

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    Read more about our June 2016 Board meeting in public.

  33. Healthwatch Board Meeting in Public - 19th February 2018

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    Read more about our February 2018 Board meeting in public.

  34. Healthwatch Board Meeting in Public - 21st May 2018

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    Read more about our May 2018 Board meeting in public.

  35. Healthwatch General Board Meeting in Public followed by Healthwatch Board Meeting in Public - 20th August 2018

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    Read more about our August 2018 Board meeting in public.

  36. Healthwatch Board Meeting in Public - 19th November 2018

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    Read more about our November 2018 Board meeting in public.

  37. Healthwatch Board Meeting in Public - 18th February 2019

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    Read more about our February 2019 Board meeting in public.

  38. Healthwatch Board Meeting in Public - 13th May 2019

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    Read more about our May 2019 Board meeting in public.

  39. Healthwatch Board Meeting in Public - 19th August 2019

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    Read more about our August 2019 Board meeting in public.

  40. Healthwatch Board Meeting in Public - 11th November 2019

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    Read more about our November 2019 Board meeting in public.

  41. Healthwatch General Board Meeting in Public - 6th April 2018

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    Read more about our April 2018 General Board meeting in public.

  42. Healthwatch Board Annual General Meeting - 19th October 2015

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    Read more about our AGM where the members approve the accounts and elect the trustees new to the Board, or conduct a re-election where a member’s term has reached three years.

  43. Healthwatch Board Annual General Meeting - 23rd September 2016

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    Read more about our AGM where the members approve the accounts and elect the trustees new to the Board, or conduct a re-election where a member’s term has reached three years.

  44. Healthwatch Board Annual General Meeting - 13th October 2017

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    Read more about our AGM where the members approve the accounts and elect the trustees new to the Board, or conduct a re-election where a member’s term has reached three years.

  45. Healthwatch Board Annual General Meeting - 28th June 2018

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    Read more about our AGM where the members approve the accounts and elect the trustees new to the Board, or conduct a re-election where a member’s term has reached three years.

  46. Healthwatch Board Annual General Meeting - 19th July 2019

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    Read more about our AGM where the members approve the accounts and elect the trustees new to the Board, or conduct a re-election where a member’s term has reached three years.

  47. Healthwatch Board Annual General Meeting - 21st July 2020

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    Read more about our AGM, where the members approve the accounts and elect the trustees new to the Board, or conduct a re-election where a member’s term has reached three years.

  48. Healthwatch Board Meeting in Public - 25th February 2020

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    Read more about our February 2020 Board meeting in public. Our Board members reviewed and signed off our ‘Patient Experience at West Hertfordshire Hospitals NHS Trust’ report.