1. Visits to St Albans City and Watford Hospitals, West Hertfordshire Hospitals NHS Trust

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    The report from our visits to Accident and Emergency, Minor Injuries, wards and Outpatients at St Albans City and Watford Hospitals using our legal power to Enter and View.

  2. Visit to The Princess Alexandra Hospital NHS Trust, Harlow

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    The report from our visits to Penn ward, Ray ward and Kingsmoor Emergency Assessment Unit at The Princess Alexandra Hospital in Harlow using our legal power to Enter and View.

  3. Covid-19 Patient Experiences – What can Hertfordshire learn?

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    Our report on people's experiences of health, social care and community support during the pandemic is published today. It contains the views of more than 660 Hertfordshire residents. Find out what people told us.

  4. Public Attitudes Towards the Sharing of Health and Care Information

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    Through our involvement with the Information Sharing work stream of the Better Care Fund Programme, we worked with colleagues from health & social care to better understand people’s views on the way health information is collected, recorded & shared.

  5. Report into Complaints Handling at West Herts Hospital Trust

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    We worked with West Herts Hospital Trust to review the quality of their final response letters to complainants. Complainants are people who have made a complaint to Trust about the care or treatment they received. Read about what we found here.

  6. Report into Complaints Handling at West Herts Hospital Trust 2018

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    West Herts Hospital Trust asked us to repeat a qualitative review of their final response letters to complainants. This was to assess what improvements had been in response to our previous recommendations. Read more here.

  7. Hertswise Mystery Shop Exercise 2018

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    What’s it like when you need to find information and support for your loved one with dementia? Take a look at our findings.

  8. GP Website Audit – Finding information during COVID-19

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    Are GP websites providing up to date information on COVID-19 and is there accessible and available advice for cancer patients, particularly at a time when it is likely that there would be an increase in patients accessing websites for information?

  9. Accessing Dental Services in Hertfordshire 2016

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    We were asked to support a local Oral Health Needs Assessment on 'Access to Primary Care Dental Services'. Find out what local residents had to say about their experiences of dental services.

  10. Improving the Patient Experience of Making an NHS Complaint

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    In response to local feedback about complaints processes, as well as Healthwatch England's report 'Suffering in Silence', we launched our own research into how complaints handling works locally, and what could be improved.

  11. Access to NHS Dental Services in Hertfordshire. Summary of Enter and View Programme 2017-2019: Findings and Self Audit Checklist

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    What do dental practices need to do to make them accessible for their patients?

  12. Improving Healthcare Access for Veterans

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    We engaged with the veteran community in Hertfordshire to find out their experiences of accessing healthcare.

  13. Improving Dental Information Online

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    During the past 18 months, patients have found it very difficult to find up-to-date information about NHS dental practices. Read our report to find out why and how patients could be better supported to find the information they need.

  14. Going digital: What children and young people with learning disabilities want from a digital health app.

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    Children and young people with learning disabilities tested the digital health app 'Hear Me Now' to see if and how it could help them better manage their health. This is what they told us.

  15. What do people think about using data to improve their health?

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    Working in partnership with the University of Cambridge we explored what people think about the drive to bring together different types of health data to inform care, public health and research.

  16. Views of parents of children and young people accessing local GP services heard in new survey

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    Local NHS leaders have reiterated their commitment to supporting patients and working to improve access to services with the publication of a Healthwatch report into access to general practice services for parents of children and young people.

  17. Views of Broxbourne residents accessing local GP services heard in new survey

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    Local NHS leaders have reiterated their commitment to supporting patients and working with them to improve access to general practice services in Broxbourne with the publication of a report by Healthwatch Hertfordshire.

  18. Cost of Living Crisis: Impact on Hertfordshire Residents

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    In our latest report - Cost of Living Crisis: Impact on Hertfordshire Residents - more than 7000 local people shared many difficult stories of how they were being impacted by rising costs.

  19. Annual Report 2022/23 - Listening to you helped us improve local health and care

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    In our Annual Report 2022/23, read how we made care fairer, tackled the big issues facing local patients and involved communities in our work to ensure the best outcomes for everyone.

  20. Local Health and Care Providers respond to our questions following the Lucy Letby Verdict

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    Following the tragic events at the Countess of Chester hospital, people using health services across Hertfordshire needed to know how similar incidents would be prevented, identified and dealt with.

  21. Hertfordshire Adult Referral Hub Mystery Shop

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    A telephone mystery shop of Hertfordshire’s Adult Referral Hub has found a professional, friendly service, although some improvements are needed to make it easier to speak to the right person or service.