1. Visits to St Albans City and Watford Hospitals, West Hertfordshire Hospitals NHS Trust

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    The report from our visits to Accident and Emergency, Minor Injuries, wards and Outpatients at St Albans City and Watford Hospitals using our legal power to Enter and View.

  2. Visit to St Albans City Hospital, West Hertfordshire Hospitals NHS Trust

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    The report from our visit to Minor Injuries, Beckett ward and Outpatients at St Albans City Hospital using our legal power to Enter and View.

  3. Visits to Lister and New QEII Hospitals, East and North Hertfordshire NHS Trust

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    The reports from our visits to Accident and Emergency, Outpatients and Urgent Care Centre at the Lister and NQEII Hospitals using our legal power to Enter and View.

  4. Involving the Public in the Long Term Plan

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    When the NHS launched its ambitious long-term plan in 2019, we asked you what you thought local priorities should be. Thanks to your feedback, the NHS should now have a stronger focus on involving the public in changes to community & health services.

  5. Visit to The Princess Alexandra Hospital NHS Trust, Harlow

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    The report from our visits to Penn ward, Ray ward and Kingsmoor Emergency Assessment Unit at The Princess Alexandra Hospital in Harlow using our legal power to Enter and View.

  6. Covid-19 Patient Experiences – What can Hertfordshire learn?

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    Our report on people's experiences of health, social care and community support during the pandemic is published today. It contains the views of more than 660 Hertfordshire residents. Find out what people told us.

  7. Public Attitudes Towards the Sharing of Health and Care Information

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    Through our involvement with the Information Sharing work stream of the Better Care Fund Programme, we worked with colleagues from health & social care to better understand people’s views on the way health information is collected, recorded & shared.

  8. Report into Complaints Handling at West Herts Hospital Trust

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    We worked with West Herts Hospital Trust to review the quality of their final response letters to complainants. Complainants are people who have made a complaint to Trust about the care or treatment they received. Read about what we found here.

  9. Report into Complaints Handling at West Herts Hospital Trust 2018

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    West Herts Hospital Trust asked us to repeat a qualitative review of their final response letters to complainants. This was to assess what improvements had been in response to our previous recommendations. Read more here.

  10. Patient Led Assessment of the Care Environment (PLACE) 2014

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    Read about Healthwatch Hertfordshire’s experience of participating in PLACE audits with 5 NHS Trusts and their recommendations to the Trusts to improve the process for patient assessors.

  11. Patient Led Assessment of the Care Environment (PLACE) 2015

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    Read about Healthwatch Hertfordshire’s experience of participating in PLACE audits with 6 NHS Trusts and their recommendations to the Trusts to improve the process for patient assessors.

  12. Patient Led Assessment of the Care Environment (PLACE) 2016

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    Read about Healthwatch Hertfordshire’s experience of participating in PLACE audits with 6 NHS Trusts and their recommendations to the Trusts to improve the process for patient assessors.

  13. Improving the Patient Experience of Making an NHS Complaint

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    In response to local feedback about complaints processes, as well as Healthwatch England's report 'Suffering in Silence', we launched our own research into how complaints handling works locally, and what could be improved.

  14. Making Local Healthcare Equal: Healthcare Concerns in Black and Asian Communities

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    In our latest report, Making Local Healthcare Equal: Healthcare Concerns in Black and Asian Communities, residents shared powerful stories with us, leading to our NHS taking action in tackling ethnic health inequalities.

  15. Hertfordshire Adult Referral Hub Mystery Shop

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    A telephone mystery shop of Hertfordshire’s Adult Referral Hub has found a professional, friendly service, although some improvements are needed to make it easier to speak to the right person or service.