1. Covid-19 Patient Experiences – What can Hertfordshire learn?

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    Our report on people's experiences of health, social care and community support during the pandemic is published today. It contains the views of more than 660 Hertfordshire residents. Find out what people told us.

  2. Public Attitudes Towards the Sharing of Health and Care Information

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    Through our involvement with the Information Sharing work stream of the Better Care Fund Programme, we worked with colleagues from health & social care to better understand people’s views on the way health information is collected, recorded & shared.

  3. GP Website Audit – Finding information during COVID-19

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    Are GP websites providing up to date information on COVID-19 and is there accessible and available advice for cancer patients, particularly at a time when it is likely that there would be an increase in patients accessing websites for information?

  4. Experiences of Annual Health Checks: Voices from the Learning Disability Community

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    Annual Health Checks for people with learning disabilities were being missed, or not done properly by local GP’s. This is how we helped.

  5. Improving the Patient Experience of Making an NHS Complaint

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    In response to local feedback about complaints processes, as well as Healthwatch England's report 'Suffering in Silence', we launched our own research into how complaints handling works locally, and what could be improved.

  6. Accessing GP Services: Stort Valley & Villages Locality 2014

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    Working with Councillors, Commissioners, GP Practices and patients, we looked into issues surrounding access problems, and made recommendations designed to have an instant, positive impact on the way services are delivered. Read more here.

  7. Stockwell Lodge Medical Centre - Helping to Improve Access and The Patient Experience

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    Following a recent inspection by the Care Quality Commission (CQC) which rated Stockwell Lodge Medical Centre as ‘inadequate’, we were asked by NHS commissioners to work with them and the Practice to help improve its rating and service.

  8. Making Local Healthcare Equal: Healthcare Concerns in Black and Asian Communities

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    In our latest report, Making Local Healthcare Equal: Healthcare Concerns in Black and Asian Communities, residents shared powerful stories with us, leading to our NHS taking action in tackling ethnic health inequalities.

  9. Views of parents of children and young people accessing local GP services heard in new survey

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    Local NHS leaders have reiterated their commitment to supporting patients and working to improve access to services with the publication of a Healthwatch report into access to general practice services for parents of children and young people.

  10. Views of Broxbourne residents accessing local GP services heard in new survey

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    Local NHS leaders have reiterated their commitment to supporting patients and working with them to improve access to general practice services in Broxbourne with the publication of a report by Healthwatch Hertfordshire.

  11. Annual Report 2022/23 - Listening to you helped us improve local health and care

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    In our Annual Report 2022/23, read how we made care fairer, tackled the big issues facing local patients and involved communities in our work to ensure the best outcomes for everyone.