1. Healthwatch Board Meeting in Public - 25th February 2020

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    Read more about our February 2020 Board meeting in public. Our Board members reviewed and signed off our ‘Patient Experience at West Hertfordshire Hospitals NHS Trust’ report.

  2. Visit to St Albans City Hospital, West Hertfordshire Hospitals NHS Trust

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    The report from our visit to Minor Injuries, Beckett ward and Outpatients at St Albans City Hospital using our legal power to Enter and View.

  3. Non-Emergency Patient Transport Service (NEPTs) Patient Experience Survey

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    We carried out a short survey to understand service user experiences of Non-Emergency Patient Transport, provided by the East of England Ambulance Service in Hertfordshire. Find out what people told us here.

  4. Helping to shape and Improve Health and Social Care Services in Hertfordshire – Our Annual Report for 2019/20

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    Read about the work that we have been doing over the past year to hear the patient voice in Hertfordshire and to recommend improvements to health and social care services.

  5. Healthwatch Board Annual General Meeting - 21st July 2020

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    Read more about our AGM, where the members approve the accounts and elect the trustees new to the Board, or conduct a re-election where a member’s term has reached three years.

  6. Enter & View Policy and Procedure

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    This policy and procedure outlines: what Enter & View is, how Healthwatch Hertfordshire plans its visits, and how Authorised Representatives should conduct the visit. It also includes information on our statutory powers to do this.

  7. Healthwatch Board Meeting in Public - 25th August 2020

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    Read more about our August 2020 Board meeting in public. Our Board members reviewed and signed off our new Strategy for 2020 – 24 and looked at the highlights of our achievements based on information from contract monitoring returns in 2019-20.

  8. Experiences of Annual Health Checks: Voices from the Learning Disability Community

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    Annual Health Checks for people with learning disabilities were being missed, or not done properly by local GP’s. This is how we helped.

  9. Covid-19 Patient Experiences – What can Hertfordshire learn?

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    Our report on people's experiences of health, social care and community support during the pandemic is published today. It contains the views of more than 660 Hertfordshire residents. Find out what people told us.

  10. GP Website Audit – Finding information during COVID-19

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    Are GP websites providing up to date information on COVID-19 and is there accessible and available advice for cancer patients, particularly at a time when it is likely that there would be an increase in patients accessing websites for information?

  11. Looking Ahead: Our Strategy 2020 - 2024

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    This is the second strategy for Healthwatch Hertfordshire enabling us to look back to our beginnings in 2013 and plan for our future from 2020 onwards.

  12. Healthwatch Board Meeting in Public - 17th November 2020

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    Read more about our November 2020 Board meeting in public. Our Board members reviewed and signed off a new Decision Making Procedure and agreed the dates of their public Board meetings taking place in 2021.

  13. Digital Exclusion Case Studies: Covid-19 Patient Experience

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    We spoke to people who are digitally excluded to find out their reasons for not being online, and how this has affected their experiences during the coronavirus pandemic.