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1. Visits to Care Homes in Hertfordshire - Phase 2

   Report - 18 March 2016

   The reports from 8 care homes we visited using our legal power to Enter and View.

2. Improving the Patient Experience of Making an NHS Complaint

   Report - 21 October 2016

   In response to local feedback about complaints processes, as well as Healthwatch England's report 'Suffering in Silence', we launched our own research into how complaints handling works locally, and what could be improved.

3. Gold Care Homes Ltd Care Home Visits Summary Report

   Report - 16 December 2016

   The summary report from our visits to Halcyon Days Care Home, Autumn Vale Care Centre and Heath Lodge Care Home run by Gold Care Homes Ltd following our rolling programme of care home visits.