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1. Visit to Ernest Gardiner Treatment Centre, Letchworth Garden City

   Report - 31 January 2016

   The report from our visit to the Ernest Gardiner Treatment Centre using our legal power to Enter and View.

2. Improving the Patient Experience of Making an NHS Complaint

   Report - 21 October 2016

   In response to local feedback about complaints processes, as well as Healthwatch England's report 'Suffering in Silence', we launched our own research into how complaints handling works locally, and what could be improved.