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1. Patient Led Assessment of the Care Environment (PLACE) 2015

   Report - 15 January 2016

   Read about Healthwatch Hertfordshire’s experience of participating in PLACE audits with 6 NHS Trusts and their recommendations to the Trusts to improve the process for patient assessors.

2. Improving the Patient Experience of Making an NHS Complaint

   Report - 21 October 2016

   In response to local feedback about complaints processes, as well as Healthwatch England's report 'Suffering in Silence', we launched our own research into how complaints handling works locally, and what could be improved.