Search

1. Patient Led Assessment of the Care Environment (PLACE) 2015

   Report - 15 January 2016

   Read about Healthwatch Hertfordshire’s experience of participating in PLACE audits with 6 NHS Trusts and their recommendations to the Trusts to improve the process for patient assessors.

2. Report into Complaints Handling at West Herts Hospital Trust

   Report - 12 May 2016

   We worked with West Herts Hospital Trust to review the quality of their final response letters to complainants. Complainants are people who have made a complaint to Trust about the care or treatment they received. Read about what we found here.

3. Improving the Patient Experience of Making an NHS Complaint

   Report - 21 October 2016

   In response to local feedback about complaints processes, as well as Healthwatch England's report 'Suffering in Silence', we launched our own research into how complaints handling works locally, and what could be improved.