1. Visit to Ernest Gardiner Treatment Centre, Letchworth Garden City

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    The report from our visit to the Ernest Gardiner Treatment Centre using our legal power to Enter and View.

  2. Improving Supported Living Services Across Hertfordshire

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    We helped Hertfordshire County Council find out what people using supported living services wanted, so that their needs could be better met by providers. Read our report to hear what they had to say and how their voices influenced future guidelines.

  3. Involving the Public in the Long Term Plan

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    When the NHS launched its ambitious long-term plan in 2019, we asked you what you thought local priorities should be. Thanks to your feedback, the NHS should now have a stronger focus on involving the public in changes to community & health services.

  4. Covid-19 Patient Experiences – What can Hertfordshire learn?

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    Our report on people's experiences of health, social care and community support during the pandemic is published today. It contains the views of more than 660 Hertfordshire residents. Find out what people told us.

  5. Public Attitudes Towards the Sharing of Health and Care Information

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    Through our involvement with the Information Sharing work stream of the Better Care Fund Programme, we worked with colleagues from health & social care to better understand people’s views on the way health information is collected, recorded & shared.

  6. Improving the Patient Experience of Making an NHS Complaint

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    In response to local feedback about complaints processes, as well as Healthwatch England's report 'Suffering in Silence', we launched our own research into how complaints handling works locally, and what could be improved.

  7. Visiting Beyond the Pandemic - A Review of Hertfordshire Care Homes

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    Concerns about flexibility of visiting times in care homes and lack of clarity about restrictions led us to explore what information was available on 135 of our Hertfordshire care home websites.

  8. Cost of Living Crisis: Impact on Hertfordshire Residents

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    In our latest report - Cost of Living Crisis: Impact on Hertfordshire Residents - more than 7000 local people shared many difficult stories of how they were being impacted by rising costs.

  9. Annual Report 2022/23 - Listening to you helped us improve local health and care

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    In our Annual Report 2022/23, read how we made care fairer, tackled the big issues facing local patients and involved communities in our work to ensure the best outcomes for everyone.