1. Involving the Public in the Long Term Plan

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    When the NHS launched its ambitious long-term plan in 2019, we asked you what you thought local priorities should be. Thanks to your feedback, the NHS should now have a stronger focus on involving the public in changes to community & health services.

  2. Covid-19 Patient Experiences – What can Hertfordshire learn?

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    Our report on people's experiences of health, social care and community support during the pandemic is published today. It contains the views of more than 660 Hertfordshire residents. Find out what people told us.

  3. Public Attitudes Towards the Sharing of Health and Care Information

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    Through our involvement with the Information Sharing work stream of the Better Care Fund Programme, we worked with colleagues from health & social care to better understand people’s views on the way health information is collected, recorded & shared.

  4. Patient Led Assessment of the Care Environment (PLACE) 2014

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    Read about Healthwatch Hertfordshire’s experience of participating in PLACE audits with 5 NHS Trusts and their recommendations to the Trusts to improve the process for patient assessors.

  5. Patient Led Assessment of the Care Environment (PLACE) 2015

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    Read about Healthwatch Hertfordshire’s experience of participating in PLACE audits with 6 NHS Trusts and their recommendations to the Trusts to improve the process for patient assessors.

  6. Patient Led Assessment of the Care Environment (PLACE) 2016

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    Read about Healthwatch Hertfordshire’s experience of participating in PLACE audits with 6 NHS Trusts and their recommendations to the Trusts to improve the process for patient assessors.

  7. Dual Diagnosis: Raising Concerns Related to Mental Health and Substance Misuse

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    We worked with service users, carers, voluntary organisations, and service providers to improve the experience of treatment when someone is diagnosed with a dual diagnosis of mental health issues and substance misuse. Read more here.

  8. Improving the Patient Experience of Making an NHS Complaint

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    In response to local feedback about complaints processes, as well as Healthwatch England's report 'Suffering in Silence', we launched our own research into how complaints handling works locally, and what could be improved.

  9. Making Carers' Voices Count

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    Find out how carers, support services and our local mental health Trust took action to improve support for carers when they were most vulnerable.

  10. Making Local Healthcare Equal: Healthcare Concerns in Black and Asian Communities

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    In our latest report, Making Local Healthcare Equal: Healthcare Concerns in Black and Asian Communities, residents shared powerful stories with us, leading to our NHS taking action in tackling ethnic health inequalities.

  11. Cost of Living Crisis: Impact on Hertfordshire Residents

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    In our latest report - Cost of Living Crisis: Impact on Hertfordshire Residents - more than 7000 local people shared many difficult stories of how they were being impacted by rising costs.

  12. Annual Report 2022/23 - Listening to you helped us improve local health and care

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    In our Annual Report 2022/23, read how we made care fairer, tackled the big issues facing local patients and involved communities in our work to ensure the best outcomes for everyone.