1. Involving the Public in the Long Term Plan

    Report -

    When the NHS launched its ambitious long-term plan in 2019, we asked you what you thought local priorities should be. Thanks to your feedback, the NHS should now have a stronger focus on involving the public in changes to community & health services.

  2. Covid-19 Patient Experiences – What can Hertfordshire learn?

    Report -

    Our report on people's experiences of health, social care and community support during the pandemic is published today. It contains the views of more than 660 Hertfordshire residents. Find out what people told us.

  3. Non-Emergency Patient Transport Service (NEPTs) Patient Experience Survey

    Report -

    We carried out a short survey to understand service user experiences of Non-Emergency Patient Transport, provided by the East of England Ambulance Service in Hertfordshire. Find out what people told us here.

  4. Experiences of Annual Health Checks: Voices from the Learning Disability Community

    Report -

    Annual Health Checks for people with learning disabilities were being missed, or not done properly by local GP’s. This is how we helped.

  5. Connect Health Mystery Shop and Clinic Survey of the PhysioLine Service in West Hertfordshire

    Report -

    What’s it like having a Physiotherapy assessment on the telephone and what do patients think of the physiotherapy service provided by Connect Health in West Hertfordshire? Read our report to find out what they said.

  6. Improving Dental Information Online

    Report -

    During the past 18 months, patients have found it very difficult to find up-to-date information about NHS dental practices. Read our report to find out why and how patients could be better supported to find the information they need.