1. Healthwatch General Meeting and Board Meeting in Public - 21st February 2023

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    Read more about our General Meeting where Board Members stood for re-election, and our Board Meeting where we discussed updates on our latest projects and the work ahead.

  2. Customer Care Standard Policy and Process

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    This document sets out the expectations and standards for staff and volunteers of Healthwatch Hertfordshire when liaising with customers.

  3. Cultural Competency Statement

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    This statement sets out our commitment to improving our awareness of race, ethnicity and culture and how we are addressing this in our behaviours and procedures.

  4. Views of parents of children and young people accessing local GP services heard in new survey

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    Local NHS leaders have reiterated their commitment to supporting patients and working to improve access to services with the publication of a Healthwatch report into access to general practice services for parents of children and young people.

  5. Views of Broxbourne residents accessing local GP services heard in new survey

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    Local NHS leaders have reiterated their commitment to supporting patients and working with them to improve access to general practice services in Broxbourne with the publication of a report by Healthwatch Hertfordshire.

  6. Complaints Policy

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    If you have a concern or complaint about Healthwatch Hertfordshire, please see details within our complaints policy on how to raise this with us.

  7. Improving Community Nursing in the East of England

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    To ensure community nursing meets the needs of East of England patients into the future, we worked with NHS England and local Healthwatch to find out what people thought about the service and how it could be improved.

  8. Managing Information & Privacy Policy

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    This document outlines the expected behaviours of staff, volunteers, and 3rd parties in adherence to UK data protection law. It also gives an overview of how we ensure information is shared with partner organisations in a legally compliant manner.

  9. Healthwatch Board Meeting in Public - Tuesday 23rd May 2023

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    Read more about our May 2023 Board meeting in public. This time our Board members reviewed our contract monitoring return and looked back on our activity over the past year. We also had a speaker from the Ambulance Service to round off the meeting.

  10. Cost of Living Crisis: Impact on Hertfordshire Residents

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    In our latest report - Cost of Living Crisis: Impact on Hertfordshire Residents - more than 7000 local people shared many difficult stories of how they were being impacted by rising costs.

  11. Annual Report 2022/23 - Listening to you helped us improve local health and care

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    In our Annual Report 2022/23, read how we made care fairer, tackled the big issues facing local patients and involved communities in our work to ensure the best outcomes for everyone.

  12. Healthwatch Board Meeting in Public - Tuesday 22nd August 2023

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    Read more about our August 2023 Board Meeting. This time our Board Members reflected on the achievements of the past year and discussed the plans ahead.

  13. Decision-Making Policy

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    This policy explains how Healthwatch Hertfordshire makes its decisions in a fair and transparent way.

  14. Values & Behaviours Policy

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    This policy sets out our values and provides an understanding of their application within the organisation.

  15. Healthwatch Board Meeting in Public - Tuesday 21st November 2023

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    Read more about our November 2023 meeting in public. This time our Board members will be discussing our latest contract monitoring submission and planning their Board meetings for the year ahead.