News and reports

For 3 weeks at the end of June into July when we basked in a long hot summer, a number of our volunteers were busy completing mystery shopping telephone calls to Herts Help to test out the triaging system for the AGE UK Hertswise Dementia Services.

Following a recent inspection by the Care Quality Commission (CQC) which rated Stockwell Lodge Medical Centre as ‘inadequate’, we were asked by NHS commissioners to work with them and the Practice to help improve its rating and service.

West Herts Hospital Trust asked us to repeat a qualitative review of their final response letters to complainants. This was to assess what improvements had been in response to our previous recommendations. Read more here.

Read more about our August 2018 Board meeting in public.

Several members of our team recently attended the Healthwatch East of England Regional Conference. The event provided an opportunity to network and chat with team members from other Healthwatch in the region.

It is Annual Report time, and a chance to reflect on another positive and achieving year. This report portrays an exciting picture of the wide range of activities and achievements over the last 12 months.

#ItStartsWithYou campaign launches in Hertfordshire with three stories. Healthwatch Hertfordshire today launches a campaign to encourage people across the country to share their experiences to help make health and care better for their community.

Read more about our AGM where the members approve the accounts and elect the trustees new to the Board, or conduct a re-election where a member’s term has reached three years.

Read more about our May 2018 Board meeting in public.

The Princess Alexandra Hospital) in Harlow serves our East Herts residents. Last October they invited our Enter and View team into the hospital to carry out a visit and this year they invited us back to see how the environment has changed.

The reports from 6 dental practices we visited using our legal power to Enter and View.

This Privacy Statement outlines our data processing practices when we are carrying out our role as the local independent champion for people who use health and social care services.