News and reports

This policy and procedure outlines: what Enter & View is, how Healthwatch Hertfordshire plans its visits, and how Authorised Representatives should conduct the visit. It also includes information on our statutory powers to do this.

Read more about our AGM, where the members approve the accounts and elect the trustees new to the Board, or conduct a re-election where a member’s term has reached three years.

Read about the work that we have been doing over the past year to hear the patient voice in Hertfordshire and to recommend improvements to health and social care services.

We carried out a short survey to understand service user experiences of Non-Emergency Patient Transport, provided by the East of England Ambulance Service in Hertfordshire. Find out what people told us here.

The report from our visit to Minor Injuries, Beckett ward and Outpatients at St Albans City Hospital using our legal power to Enter and View.

Read more about our February 2020 Board meeting in public. Our Board members reviewed and signed off our ‘Patient Experience at West Hertfordshire Hospitals NHS Trust’ report.

Read more about our November 2019 Board meeting in public.

The reports from our visits to Accident and Emergency, Outpatients and Urgent Care Centre at the Lister and NQEII Hospitals using our legal power to Enter and View.

We worked with service users, carers, voluntary organisations, and service providers to improve the experience of treatment when someone is diagnosed with a dual diagnosis of mental health issues and substance misuse. Read more here.

When the NHS launched its ambitious long-term plan in 2019, we asked you what you thought local priorities should be. Thanks to your feedback, the NHS should now have a stronger focus on involving the public in changes to community & health services.

Read more about our August 2019 Board meeting in public.

Read more about our AGM where the members approve the accounts and elect the trustees new to the Board, or conduct a re-election where a member’s term has reached three years.