Improving the Patient Experience of Making an NHS Complaint
In response to local feedback about complaints processes, as well as Healthwatch England's report 'Suffering in Silence', we launched our own research into how complaints handling works locally, and what could be improved.
21 October 2016
Report into Complaints Handling at West Herts Hospital Trust
We worked with West Herts Hospital Trust to review the quality of their final response letters to complainants. Complainants are people who have made a complaint to Trust about the care or treatment they received. Read about what we found here.
12 May 2016