News and reports

People’s experiences of the care they receive from community-based mental health services have continued to deteriorate, according to an annual survey from the Care Quality Commission (CQC).

Feeling Good Week is a Hertfordshire-wide event that encourages schools and the wider community to promote children and young people’s emotional wellbeing by raising awareness of mental health and showing where community support can be accessed.

Read more about our November 2018 Board meeting in public.

Ambulance bosses have announced today that Dorothy Hosein has joined the service as interim CEO.

Healthwatch Hertfordshire has been working with Newton Europe to ensure service user experiences fed into their work on improving community and acute services.

This year we are happy to announce that once again we were shortlisted for one of the prestigious Healthwatch England Network Awards.

This September, Healthwatch Hertfordshire’s senior executive team have been taking stock of our services, priorities, ways of working and where we can make most impact.

The reports from 4 dental practices we visited using our legal power to Enter and View.

Steve Palmer and Paul Regan recently attended The Inaugural Trans Awareness Black Tie Dinner at the Priory in Hitchin.

For 3 weeks at the end of June into July when we basked in a long hot summer, a number of our volunteers were busy completing mystery shopping telephone calls to Herts Help to test out the triaging system for the AGE UK Hertswise Dementia Services.

Following a recent inspection by the Care Quality Commission (CQC) which rated Stockwell Lodge Medical Centre as ‘inadequate’, we were asked by NHS commissioners to work with them and the Practice to help improve its rating and service.

West Herts Hospital Trust asked us to repeat a qualitative review of their final response letters to complainants. This was to assess what improvements had been in response to our previous recommendations. Read more here.