News and reports

Just over half of those who responded to our Online GP Services Report said they would not recommend using online GP services as a first point of contact due to problems with the systems, technological challenges or poor communication with their Practice.

We shone the spotlight on NHS Orthodontic care in Hertfordshire and people told us that there were issues with poor communication, long waiting lists, accommodating special needs and not enough appointment flexibility.

This policy says how our staff and volunteers collect, store and maintain the information that people share with us in a way that values their privacy. The policy also outlines how we adhere to best practice around confidentiality.

Public Health at Hertfordshire County Council commissioned us to gather people’s views, to help them create a new campaign to raise awareness about the stigma surrounding challenges related to drugs and alcohol.

It can be difficult to know who to contact and what to do if you are unwell or struggling at this time of year. Here you’ll find a list of services that can help and how to best contact them.

The Government is developing a 10 Year Health Plan and wants to hear from people who use, and work in, the NHS. They want to learn from your experiences, perspectives and ideas.

Our Sexual Health Services Report, which was undertaken in collaboration with Hertfordshire County Council, has encouraged local organisation METRO Charity to use community events and social media to increase awareness of sexually transmitted infections (STI) testing.

This policy acts as a guide for Trustees and staff when using communications (including social media) to promote the work of Healthwatch Hertfordshire.

We’re working with the NHS to hear from the Armed Forces community about their experiences of local healthcare.

Read more about our November 2024 Board meeting in public. This time our Board members will be discussing our latest contract monitoring submission and planning for the year ahead.

Our latest research has shown that despite many positive experiences, nearly 50 per cent of international recruits we spoke to at local hospitals were seeking employment elsewhere, indicating that significant work needs to be done to retain these staff.

If you have a concern or complaint about Healthwatch Hertfordshire, please see details within our complaints policy on how to raise this with us.