News and reports

In response to local feedback about complaints processes, as well as Healthwatch England's report 'Suffering in Silence', we launched our own research into how complaints handling works locally, and what could be improved.

Read more about our October 2016 Board meeting in public.

Read more about our AGM where the members approve the accounts and elect the trustees new to the Board, or conduct a re-election where a member’s term has reached three years.

Read more about our August 2016 Board meeting in public.

Ensuring that the voices of patients and service users are heard is a fundamental activity. Find out more about what we have been doing over the past year to represent and champion patients and the public in Hertfordshire.

Read more about our June 2016 Board meeting in public.

We worked with West Herts Hospital Trust to review the quality of their final response letters to complainants. Complainants are people who have made a complaint to Trust about the care or treatment they received. Read about what we found here.

Read more about our April 2016 Board meeting in public.

The reports from 8 care homes we visited using our legal power to Enter and View.

Read more about our February 2016 Board meeting in public.

The report from our visit to the Ernest Gardiner Treatment Centre using our legal power to Enter and View.

Read about Healthwatch Hertfordshire’s experience of participating in PLACE audits with 6 NHS Trusts and their recommendations to the Trusts to improve the process for patient assessors.