News and reports

Local NHS leaders have reiterated their commitment to supporting patients and working to improve access to services with the publication of a Healthwatch report into access to general practice services for parents of children and young people.

This statement sets out our commitment to improving our awareness of race, ethnicity and culture and how we are addressing this in our behaviours and procedures.

This document sets out the expectations and standards for staff and volunteers of Healthwatch Hertfordshire when liaising with customers.

Read more about our General Meeting where Board Members stood for re-election, and our Board Meeting where we discussed updates on our latest projects and the work ahead.

Read more about our November 2022 Board meeting in public. This time our Board members will be discussing the NHS & Social Care "Winter Pressures", some of the organisation's upcoming projects, and the latest contract monitoring return.

Concerns about flexibility of visiting times in care homes and lack of clarity about restrictions led us to explore what information was available on 135 of our Hertfordshire care home websites.

In our latest report, Making Local Healthcare Equal: Healthcare Concerns in Black and Asian Communities, residents shared powerful stories with us, leading to our NHS taking action in tackling ethnic health inequalities.

Working in partnership with the University of Cambridge we explored what people think about the drive to bring together different types of health data to inform care, public health and research.

Read more about our August 2022 Board meeting in public. This time our Board members will be discussing the recently established Integrated Care Board and our role within the restructured health & care system.

Thanks to new and ongoing partnerships with Black and Asian community leaders over the past year, we can share important learning on how services can work to better engage with Black and Asian communities to tackle ethnic health inequalities.

Read about our work during the past year to ensure the patient voice is heard as we continue to have a direct impact on the transformation and development of health and care services across Hertfordshire.

Read more about our AGM where we: presented on key messages from our major research project "Making Local Healthcare Equal for All", heard from a local service leader on health & care integration, and reviewed the annual accounts.