News and reports

In our Annual Report 2022/23, read how we made care fairer, tackled the big issues facing local patients and involved communities in our work to ensure the best outcomes for everyone.

In our latest report - Cost of Living Crisis: Impact on Hertfordshire Residents - more than 7000 local people shared many difficult stories of how they were being impacted by rising costs.

Read more about our May 2023 Board meeting in public. This time our Board members reviewed our contract monitoring return and looked back on our activity over the past year. We also had a speaker from the Ambulance Service to round off the meeting.

To ensure community nursing meets the needs of East of England patients into the future, we worked with NHS England and local Healthwatch to find out what people thought about the service and how it could be improved.

Local NHS leaders have reiterated their commitment to supporting patients and working with them to improve access to general practice services in Broxbourne with the publication of a report by Healthwatch Hertfordshire.

Local NHS leaders have reiterated their commitment to supporting patients and working to improve access to services with the publication of a Healthwatch report into access to general practice services for parents of children and young people.

This statement sets out our commitment to improving our awareness of race, ethnicity and culture and how we are addressing this in our behaviours and procedures.

This document sets out the expectations and standards for staff and volunteers of Healthwatch Hertfordshire when liaising with customers.

Read more about our General Meeting where Board Members stood for re-election, and our Board Meeting where we discussed updates on our latest projects and the work ahead.

Read more about our November 2022 Board meeting in public. This time our Board members will be discussing the NHS & Social Care "Winter Pressures", some of the organisation's upcoming projects, and the latest contract monitoring return.

Concerns about flexibility of visiting times in care homes and lack of clarity about restrictions led us to explore what information was available on 135 of our Hertfordshire care home websites.

In our latest report, Making Local Healthcare Equal: Healthcare Concerns in Black and Asian Communities, residents shared powerful stories with us, leading to our NHS taking action in tackling ethnic health inequalities.