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Confidentiality Policy

This policy says how our staff and volunteers collect, store and maintain the information that people share with us in a way that values their privacy. The policy also outlines how we adhere to best practice around confidentiality.
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Communications Policy

This policy acts as a guide for Trustees and staff when using communications (including social media) to promote the work of Healthwatch Hertfordshire.
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Complaints Policy

If you have a concern or complaint about Healthwatch Hertfordshire, please see details within our complaints policy on how to raise this with us.
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Equality, Diversity & Inclusion Policy

This policy outlines our commitment to equality of opportunity and equal treatment for all staff and volunteers in terms of employment, access to services in the health and social care sector and guidance on anti-discriminatory practice.
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Decision-Making Policy

This policy explains how Healthwatch Hertfordshire makes its decisions in a fair and transparent way.
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Our Strategy: 2024 - 2028

The Healthwatch Hertfordshire Board has recently signed off the strategy for the next 5 years. This follows a review of the previous strategy and reinforces our strategic objectives for the coming years.
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