News and reports | Healthwatch Hertfordshire

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Healthwatch Board Meeting in Public - 25th August 2020

Read more about our August 2020 Board meeting in public. Our Board members reviewed and signed off our new Strategy for 2020 – 24 and looked at the highlights of our achievements based on information from contract monitoring returns in 2019-20.

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Data Protection Policy

This policy outlines the expected behaviours of staff, volunteers and third parties in adherence to the General Data Protection Regulation 2018 (GDPR).

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Confidentiality Policy

This policy says how our staff and volunteers collect, store and maintain the information that people share with us in a way that values their privacy. The policy also outlines how we adhere to best practice around confidentiality.

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Information Governance Policy

This document provides an overview of Healthwatch Hertfordshire's information governance and ensures that information is shared between partner organisations in a legally compliant manner and appropriate format.

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Enter & View Policy and Procedure

This policy and procedure outlines: what Enter & View is, how Healthwatch Hertfordshire plans its visits, and how Authorised Representatives should conduct the visit. It also includes information on our statutory powers to do this.

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Healthwatch Board Annual General Meeting - 21st July 2020

Read more about our AGM, where the members approve the accounts and elect the trustees new to the Board, or conduct a re-election where a member’s term has reached three years.

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Customer Care Standard Policy and Process

This document sets out the expectations and standards for staff and volunteers of Healthwatch Hertfordshire when liaising with customers.

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Helping to shape and Improve Health and Social Care Services in Hertfordshire – Our Annual Report for 2019/20

Read about the work that we have been doing over the past year to hear the patient voice in Hertfordshire and to recommend improvements to health and social care services.

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Non-Emergency Patient Transport Service (NEPTs) Patient Experience Survey

We carried out a short survey to understand service user experiences of Non-Emergency Patient Transport, provided by the East of England Ambulance Service in Hertfordshire. Find out what people told us here.

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Visit to St Albans City Hospital, West Hertfordshire Hospitals NHS Trust

The report from our visit to Minor Injuries, Beckett ward and Outpatients at St Albans City Hospital using our legal power to Enter and View.

27 February 2020

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Healthwatch Board Meeting in Public - 25th February 2020

Read more about our February 2020 Board meeting in public. Our Board members reviewed and signed off our ‘Patient Experience at West Hertfordshire Hospitals NHS Trust’ report.

18 February 2020

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Equality & Diversity Policy

This policy outlines our commitment to equality of opportunity and equal treatment for all staff and volunteers in terms of employment, access to services in the health and social care sector and guidance on anti-discriminatory practice.

13 November 2019