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News and reports

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Healthwatch Board Meeting in Public - 25th August 2020
Read more about our August 2020 Board meeting in public. Our Board members reviewed and signed off our new Strategy for 2020 – 24 and looked at the highlights of our achievements based on information from contract monitoring returns in 2019-20.
18 August 2020
Report
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Data Protection Policy
This policy outlines the expected behaviours of staff, volunteers and third parties in adherence to the General Data Protection Regulation 2018 (GDPR).
14 August 2020
Report
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Confidentiality Policy
This policy says how our staff and volunteers collect, store and maintain the information that people share with us in a way that values their privacy. The policy also outlines how we adhere to best practice around confidentiality.
10 August 2020
Report
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Information Governance Policy
This document provides an overview of Healthwatch Hertfordshire's information governance and ensures that information is shared between partner organisations in a legally compliant manner and appropriate format.
10 August 2020
Report
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Enter & View Policy and Procedure
This policy and procedure outlines: what Enter & View is, how Healthwatch Hertfordshire plans its visits, and how Authorised Representatives should conduct the visit. It also includes information on our statutory powers to do this.
21 July 2020
Report
Several hands raised as if waiting to ask a question
Healthwatch Board Annual General Meeting - 21st July 2020
Read more about our AGM, where the members approve the accounts and elect the trustees new to the Board, or conduct a re-election where a member’s term has reached three years.
14 July 2020
Report
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Customer Care Standard Policy and Process
This document sets out the expectations and standards for staff and volunteers of Healthwatch Hertfordshire when liaising with customers.
1 July 2020
Report
Healthwatch Hertfordshire written on a pink balloon
Helping to shape and Improve Health and Social Care Services in Hertfordshire – Our Annual Report for 2019/20
Read about the work that we have been doing over the past year to hear the patient voice in Hertfordshire and to recommend improvements to health and social care services.
30 June 2020
Report
Ambulance parked up in front of hospital
Non-Emergency Patient Transport Service (NEPTs) Patient Experience Survey
We carried out a short survey to understand service user experiences of Non-Emergency Patient Transport, provided by the East of England Ambulance Service in Hertfordshire. Find out what people told us here.
17 April 2020
Report
Two women standing outside a hospital looking at a document
Visit to St Albans City Hospital, West Hertfordshire Hospitals NHS Trust
The report from our visit to Minor Injuries, Beckett ward and Outpatients at St Albans City Hospital using our legal power to Enter and View.
27 February 2020
Report
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Healthwatch Board Meeting in Public - 25th February 2020
Read more about our February 2020 Board meeting in public. Our Board members reviewed and signed off our ‘Patient Experience at West Hertfordshire Hospitals NHS Trust’ report.
18 February 2020
Report
Three stacked folders
Equality & Diversity Policy
This policy outlines our commitment to equality of opportunity and equal treatment for all staff and volunteers in terms of employment, access to services in the health and social care sector and guidance on anti-discriminatory practice.
13 November 2019
Report
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