1. Patient Led Assessment of the Care Environment (PLACE) 2014

    Report -

    Read about Healthwatch Hertfordshire’s experience of participating in PLACE audits with 5 NHS Trusts and their recommendations to the Trusts to improve the process for patient assessors.

  2. Patient Led Assessment of the Care Environment (PLACE) 2015

    Report -

    Read about Healthwatch Hertfordshire’s experience of participating in PLACE audits with 6 NHS Trusts and their recommendations to the Trusts to improve the process for patient assessors.

  3. Patient Led Assessment of the Care Environment (PLACE) 2016

    Report -

    Read about Healthwatch Hertfordshire’s experience of participating in PLACE audits with 6 NHS Trusts and their recommendations to the Trusts to improve the process for patient assessors.

  4. Improving the Patient Experience of Making an NHS Complaint

    Report -

    In response to local feedback about complaints processes, as well as Healthwatch England's report 'Suffering in Silence', we launched our own research into how complaints handling works locally, and what could be improved.

  5. Improving Healthcare Access for Veterans

    News -

    Find out what the veteran community in Hertfordshire told us about their experiences of accessing healthcare.

  6. Planning the Future of Mount Vernon Cancer Services for the people of Hertfordshire

    News -

    The review of Mount Vernon Cancer Services is moving into a new engagement stage and project organisers want to hear from you. Find out what is happening now and how you can get involved and have your say.

  7. Covid-19 safety measures stay in place at healthcare settings

    Advice and Information -

    Official message from NHS England - Anyone using or visiting healthcare settings must continue to wear a face covering and stick to social distancing rules.

  8. Health and Social Care Bill moves through Parliament

    News -

    A Health and Social Care Bill was introduced to Parliament in early July.

  9. People living in the poorest areas waiting longer for hospital treatment

    News -

    The King’s Fund and Healthwatch England have jointly called for urgent action to address hospital waiting lists and improve patients’ experience of delays to treatment.

  10. Do you think you get the healthcare you deserve, regardless of race or ethnicity? Share your views and experiences

    News -

    Everybody is entitled to access equal and fair treatment from the NHS. But current ethnic inequalities in healthcare mean this is not always the case.

  11. Healthwatch Hertfordshire has begun work to help end race and ethnic inequalities in local healthcare

    News -

    We have just launched a new project working with local communities and NHS services to improve equality and inclusiveness within the NHS.

  12. Local people are telling us that they feel their race or ethnicity sometimes affects the quality of healthcare they receive. Do you feel the same?

    News -

    Ethnic inequalities in healthcare mean not everyone receives equal treatment from the NHS. See what people are telling us below, and whether good or bad, share your experience to help make a difference.

  13. Working with Local Councillors and Community Groups to Tackle Ethnic Health Inequalities

    News -

    Find out how we helped local councillors shine a light on ethnic health inequalities and how services plan to improve health outcomes for ethnically diverse communities living in Hertfordshire.

  14. Healthwatch Hertfordshire welcomes new NHS structure

    News -

    Hertfordshire and West Essex Integrated Care System (ICS) today becomes a statutory body, creating new opportunities to feed people’s views into the planning and running of local services – especially the voices of those not being heard now.

  15. Joining up services in East and North Herts – One year on

    News -

    It's nearly a year since we launched a Community Assembly for the East and North Herts Health and Care Partnership (ENHHCP) with our first meeting in September 2021. Find out more about our work so far.

  16. Local healthcare needs to tackle discrimination, say Black and Asian communities

    News -

    Our ground-breaking Hertfordshire research has found that up to 45 per cent of Black and Asian respondents felt they had been discriminated against in a healthcare setting, with many believing this was because of their ethnicity.

  17. Making Local Healthcare Equal: Healthcare Concerns in Black and Asian Communities

    Report -

    In our latest report, Making Local Healthcare Equal: Healthcare Concerns in Black and Asian Communities, residents shared powerful stories with us, leading to our NHS taking action in tackling ethnic health inequalities.

  18. Healthwatch Hertfordshire Supports Black History Month

    News -

    October is Black History Month and at Healthwatch Hertfordshire we are committed to this year's theme - Time for Change: Actions Not Words.

  19. How does the NHS in England work and how is it changing?

    Advice and Information -

    Big changes have been happening across England's health and care system.

  20. What you've been telling us about local services

    News -

    Access to GPs and dentists, along with issues relating to hospitals and mental health care, are the top concerns you've been sharing with us over the past six months through our Signposting service.

  21. Full funding for new local hospitals confirmed

    News -

    The Government has given the green light to build new hospitals in Watford and Harlow, confirming full funding for the much-needed projects.

  22. Hertfordshire Adult Referral Hub Mystery Shop

    Report -

    A telephone mystery shop of Hertfordshire’s Adult Referral Hub has found a professional, friendly service, although some improvements are needed to make it easier to speak to the right person or service.

  23. Central London Community Healthcare (CLCH) NHS Trust Patient Representatives

    Advice and Information -

    CLCH is looking for Patient Representatives to help improve services, develop new ideas, better understand diverse health needs and focus on what matters most to patients.

  24. Herts Trusts achieve Veteran Aware accreditation

    News -

    Two Hertfordshire NHS Trusts have earned Veteran Aware accreditation, recognising their expertise in addressing the needs of the Armed Forces Community when providing community-based healthcare services.