1. Healthwatch General Meeting and Board Meeting in Public - 21st February 2023

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    Read more about our General Meeting where Board Members stood for re-election, and our Board Meeting where we discussed updates on our latest projects and the work ahead.

  2. Customer Care Standard Policy and Process

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    This document sets out the expectations and standards for staff and volunteers of Healthwatch Hertfordshire when liaising with customers.

  3. Cultural Competency Statement

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    This statement sets out our commitment to improving our awareness of race, ethnicity and culture and how we are addressing this in our behaviours and procedures.

  4. Complaints Policy

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    If you have a concern or complaint about Healthwatch Hertfordshire, please see details within our complaints policy on how to raise this with us.

  5. Improving Community Nursing in the East of England

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    To ensure community nursing meets the needs of East of England patients into the future, we worked with NHS England and local Healthwatch to find out what people thought about the service and how it could be improved.

  6. Managing Information & Privacy Policy

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    This document outlines the expected behaviours of staff, volunteers, and 3rd parties in adherence to UK data protection law. It also gives an overview of how we ensure information is shared with partner organisations in a legally compliant manner.

  7. Healthwatch Board Meeting in Public - Tuesday 23rd May 2023

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    Read more about our May 2023 Board meeting in public. This time our Board members reviewed our contract monitoring return and looked back on our activity over the past year. We also had a speaker from the Ambulance Service to round off the meeting.

  8. Healthwatch Board Annual General Meeting - 18th July 2023

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    Announcing our next AGM, where we will be launching our major research report on the Cost of Living Crisis, and hearing a keynote speech from Professor Wendy Wills on ‘Health and care research in the county and across the region’.

  9. Listening to you helped us improve local health and care - our Annual Report 2022/23

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    In our Annual Report 2022/23, read how we made care fairer, tackled the big issues facing local patients and involved communities in our work to ensure the best outcomes for everyone.

  10. Our Annual General Meeting 2023

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    Every year our AGM gives an opportunity to reflect and celebrate our achievements.

  11. Annual Report 2022/23 - Listening to you helped us improve local health and care

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    In our Annual Report 2022/23, read how we made care fairer, tackled the big issues facing local patients and involved communities in our work to ensure the best outcomes for everyone.

  12. Healthwatch Board Meeting in Public - Tuesday 22nd August 2023

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    Read more about our August 2023 Board Meeting. This time our Board Members reflected on the achievements of the past year and discussed the plans ahead.

  13. Decision-Making Policy

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    This policy explains how Healthwatch Hertfordshire makes its decisions in a fair and transparent way.

  14. Supportive local pharmacies could do even more

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    We celebrated World Pharmacist’s Day with the launch of our Views on Community Pharmacies Report, which showed 4 in 5 of those surveyed were satisfied with their local pharmacy and wanted them to offer even more services.

  15. Values & Behaviours Policy

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    This policy sets out our values and provides an understanding of their application within the organisation.

  16. Many carers need greater support from their GPs

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    GP practices are a crucial contact point for carers - and the people they care for - yet our recent research showed some local carers often felt alone, unsupported and had to put their own needs aside.

  17. Shared Care Record - Connecting health and care information

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    The Hertfordshire and West Essex Shared Care Record connects GP practices, hospitals, hospices, out-of-hours/community/mental health services and adult social care information for health professionals.

  18. Healthwatch Board Meeting in Public - Tuesday 21st November 2023

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    Read more about our November 2023 meeting in public. This time our Board members will be discussing our latest contract monitoring submission and planning their Board meetings for the year ahead.

  19. Did you know we can help with Social Care?

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    Many people think we only help with issues relating to health, but if you have concerns about Social Care services and need assistance or advice, we are here for you.

  20. What should I do if I’m unwell or need help over the festive period?

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    It can be difficult to know who to contact and what to do if you are unwell or struggling at this time of year. Here you’ll find a list of services that can help and when best to contact them.