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Improving Healthcare Access for Veterans
We engaged with the veteran community in Hertfordshire to find out their experiences of accessing healthcare.
16 March 2021
Report
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Connect Health Mystery Shop and Clinic Survey of the PhysioLine Service in West Hertfordshire
What’s it like having a Physiotherapy assessment on the telephone and what do patients think of the physiotherapy service provided by Connect Health in West Hertfordshire? Read our report to find out what they said.
9 March 2021
Report
Dental tools
Access to NHS Dental Services in Hertfordshire. Summary of Enter and View Programme 2017-2019: Findings and Self Audit Checklist
What do dental practices need to do to make them accessible for their patients?
24 February 2021
Report
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Healthwatch Board Meeting in Public - 23rd February 2021
Read more about our February 2021 Board meeting in public. Our Board members discussed the Trustee Term of Office and our health and social care committee representation.
16 February 2021
Report
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Complaints Policy
If you have a concern or complaint about Healthwatch Hertfordshire, please see details within our complaints policy on how to raise this with us.
14 January 2021
Report
Three stacked folders
Decision-Making Policy
This policy explains how Healthwatch Hertfordshire makes its decisions in a fair and transparent way.
18 December 2020
Report
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Digital Exclusion Case Studies: Covid-19 Patient Experience
We spoke to people who are digitally excluded to find out their reasons for not being online, and how this has affected their experiences during the coronavirus pandemic.
10 December 2020
Report
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Healthwatch Board Meeting in Public - 17th November 2020
Read more about our November 2020 Board meeting in public. Our Board members reviewed and signed off a new Decision Making Procedure and agreed the dates of their public Board meetings taking place in 2021.
10 November 2020
Report
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Looking Ahead: Our Strategy 2020 - 2024
This is the second strategy for Healthwatch Hertfordshire enabling us to look back to our beginnings in 2013 and plan for our future from 2020 onwards.
4 November 2020
Report
Stethoscope and laptop
GP Website Audit – Finding information during COVID-19
Are GP websites providing up to date information on COVID-19 and is there accessible and available advice for cancer patients, particularly at a time when it is likely that there would be an increase in patients accessing websites for information?
4 November 2020
Report
NHS worker in Personal Protective Equipment
Covid-19 Patient Experiences – What can Hertfordshire learn?
Our report on people's experiences of health, social care and community support during the pandemic is published today. It contains the views of more than 660 Hertfordshire residents. Find out what people told us.
1 October 2020
Report
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Experiences of Annual Health Checks: Voices from the Learning Disability Community
Annual Health Checks for people with learning disabilities were being missed, or not done properly by local GP’s. This is how we helped.
18 August 2020
Report