News and reports | Healthwatch Hertfordshire

Black and Asian groups

Building relationships with Black and Asian community leaders to tackle ethnic health inequalities

Thanks to new and ongoing partnerships with Black and Asian community leaders over the past year, we can share important learning on how services can work to better engage with Black and Asian communities to tackle ethnic health inequalities.

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Customer Care Standard Policy and Process

This document sets out the expectations and standards for staff and volunteers of Healthwatch Hertfordshire when liaising with customers.

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Healthwatch Board Annual General Meeting - 19th July 2022

Read more about our AGM where we: presented on key messages from our major research project "Making Local Healthcare Equal for All", heard from a local service leader on health & care integration, and reviewed the annual accounts.

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Healthwatch Board Meeting in Public - 24th May 2022

Read more about our May 2022 Board meeting in public. This time our Board members discussed upcoming changes to the health & care system, changes at Healthwatch England, and our latest contract monitoring return.

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Going digital: What children and young people with learning disabilities want from a digital health app.

Children and young people with learning disabilities tested the digital health app 'Hear Me Now' to see if and how it could help them better manage their health. This is what they told us.

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Information Governance Policy

This document provides an overview of Healthwatch Hertfordshire's information governance and ensures that information is shared between partner organisations in a legally compliant manner and appropriate format.

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Data Protection Policy

This policy outlines the expected behaviours of staff, volunteers and third parties in adherence to the UK General Data Protection Regulation 2018 (GDPR).

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Healthwatch Board Meeting in Public - 22nd February 2022

Read more about our first Board meeting in public for 2022. This time our Board members discussed the latest contract monitoring submission, relocation of our offices, and heard an update on the local Integrated Plan Scrutiny.

14 February 2022

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Equality, Diversity & Inclusion Policy

This policy outlines our commitment to equality of opportunity and equal treatment for all staff and volunteers in terms of employment, access to services in the health and social care sector and guidance on anti-discriminatory practice.

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Confidentiality Policy

This policy says how our staff and volunteers collect, store and maintain the information that people share with us in a way that values their privacy. The policy also outlines how we adhere to best practice around confidentiality.

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Decision-Making Policy

This policy explains how Healthwatch Hertfordshire makes its decisions in a fair and transparent way.

16 December 2021

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Healthwatch Board Meeting in Public - 23rd November 2021

Read more about our final Board Meeting in Public for 2021; this time the Board welcomed our newly elected Trustees to their first meeting, and discussed data from our latest contract monitoring submission.

16 November 2021

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